What are the responsibilities and job description for the Sales Support Coordinator - Life & Health position at Keystone Agency Partners LLC?
About Us
Founded in 1975, Árachas Group, LLC is an independent insurance and risk management company offering business, employee benefits, and personal solutions to clients of Bartlett, IL, and 50 states across the United States. Árachas Group combines national strength with a local heart, working as one to deliver business, employee benefits, and personal insurance solutions. With high-touch relationships, empathy, and advocacy, we make coverage personal and clear, giving clients confidence to navigate the everyday and the unexpected.
We believe that successful people make successful businesses, which is why we make every effort to provide our employees with an environment in which they can excel. Our professionals are integral in defining our business—delivering results to our clients and driving our company to success. We make it our job to treat them well. We recognize the importance of our employees’ health and wellness. We are committed to providing a high quality, competitive employee benefit program which is designed to address our employees’ benefit needs. Our benefits package is regularly reviewed and modified to offer those benefits most valuable to both the employee and their family. Our agency understands the importance of focus and dedication and we are looking for a permanent team member who understands delivering superior service is what separates us from the rest.
Sales Support Coordinator – Life & Health
Position Summary:
The Sales Support Coordinator plays a key role in driving sales growth by connecting with prospective clients, identifying their needs, and coordinating appointments for licensed agents for the Individual Life & Health department. This position serves as the first point of contact in the sales process, helping to build strong client relationships while supporting marketing campaigns and maintaining accurate records. The ideal candidate is customer-focused, detail-oriented, and motivated to meet performance goals in a fast-paced environment.
Key Responsibilities:
- Conduct outbound calls as part of targeted marketing and lead-generation campaigns
- Engage with prospective clients to understand their needs and recommend appropriate next steps
- Schedule, coordinate, and confirm appointments for field agents and internal sales staff
- Consistently meet or exceed monthly performance metrics and call quotas
- Accurately enter, update, and maintain client information in the contact management system
- Provide a positive and professional customer experience in all interactions
- Collaborate with team members to support sales initiatives and improve processes
- Perform additional duties as assigned to support business objectives
Qualifications:
- High school diploma or equivalent required
- Willingness to obtain applicable state licenses (e.g., Life and Health Insurance) as needed
- Prior experience in a call center, sales, or customer service environment preferred
- Ability to quickly learn and apply insurance concepts, products, and procedures
- Proficiency in Microsoft Office Suite and ability to learn new software systems efficiently
- Strong verbal communication and interpersonal skills
- Self-motivated with the ability to work both independently and as part of a team
- Strong organizational skills and attention to detail
- Demonstrated professionalism, integrity, and ethical conduct
- Positive attitude with a customer-first mindset
- Ability to pass a criminal background check, as permitted by law
Schedule: Monday-Friday, 8:30am-5:00pm (Hybrid Work Options)
Office Location: 8152 S. Cass Avenue, Darien, IL 60561 (K&B Financial)
Benefits:
- Competitive Compensation plus Production Bonuses
- Health Insurance Plans (PPO, HSA, Copay Options)
- Dental Insurance
- Vision Insurance
- Company Paid Disability Insurance
- Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
- 401(k) with Safe Harbor Match
- Paid Time Off
- Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.
Salary : $18 - $20