What are the responsibilities and job description for the Personal Lines Account Manager position at Keystone Agency Partners LLC?
About Us
The origins of Keyes Coverage go all the way back to the late 1950’s, when it operated in New York. Keyes Coverage in South Florida was established in 1975 by the Keyes family. Since then, the agency has grown into one of the leading insurance agencies in South Florida. The agency specializes in three main areas of practice including Property & Casualty Lines Insurance, Personal Lines Insurance, and Employee Benefits Insurance.
Personal Lines Account Manager
Position Summary:
The primary function of this role is to deliver exceptional service to our Personal Lines clients. This position is responsible for managing accounts, processing policy changes, quoting and binding coverage, and ensuring accuracy in all client interactions. This role will foster strong relationships with clients and colleagues, contributing to a collaborative and client-focused environment.
Key Responsibilities:
- Support Producers' sales efforts by handling accounts once bound.
- Serve as a trusted advisor to clients by providing guidance on insurance coverages, policy options, and pricing.
- Manage the day-to-day servicing of personal lines accounts, including endorsements, renewals, cancellations, billing inquiries, and coverage changes.
- Market, quote, negotiate, and bind new and renewal business with carrier partners while ensuring compliance with agency and carrier underwriting requirements.
- Review policy documents, audits, and carrier correspondence for accuracy, coordinating any necessary corrections with clients and insurance carriers.
- Maintain complete and accurate documentation of all client communications and transactions within the agency management system.
- Build and maintain strong working relationships with clients, carriers, and internal team members.
- Stay current on carrier products, underwriting guidelines, industry trends, and regulatory requirements.
- Participate in ongoing professional development and licensing requirements to enhance insurance knowledge and client service capabilities.
- Perform additional duties as assigned.
Qualifications:
- High School Diploma or equivalent required; Associate or Bachelor's degree in Business, Finance, Insurance, or related field preferred.
- Active Florida 20-44 Property & Casualty Personal Lines Agent License or 2-20 General Lines (Property & Casualty) License, or the ability to obtain within 90 days of hire.
- Minimum of 1 year of personal lines insurance experience preferred.
- Previous account management, customer service, or client-facing experience within an independent agency, brokerage preferred.
- Experience utilizing Applied Epic, or a comparable agency management system preferred.
- Proficient in Microsoft Office Suite.
- Excellent verbal and written communication skills with a strong customer service orientation.
- Professional, positive, and collaborative attitude.
- Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities and deadlines.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently while contributing positively to a team environment.
- Ability to pass a criminal background check, as permitted by law.
Hours: Monday-Friday, 8:30am-5:00pm (Hybrid Work Options)
Office Location: 5121 Ehrlich Road, Suite 111, Tampa, FL 33624 (Seibert Insurance)
Benefits:
- Competitive Salary
- Health Insurance Plans (PPO, HSA, Copay Options)
- Dental Insurance
- Vision Insurance
- Company Paid Disability Insurance
- Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
- 401(k) with Safe Harbor Match
- Paid Time Off
- Paid Holidays
No Solicitation Notification to Agencies: Please note that Keystone and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone will not consider or approve payment to any third parties for hires made.