What are the responsibilities and job description for the Bilingual Member Service Representative (Vietnamese) position at Keystone Advisors?
Why Keystone Advisors? It is all about learning and growing.
Our member service representative role may be a new career for you. There’s a lot to learn, but the journey is mapped out and Keystone Advisors is willing to invest in you! Our training program includes all training materials, class discussions, hands-on training, and instructor-led guidance will help you to support our membership independently. We also pay for all licensing costs and do expect you to get licensed within 2 weeks of hire!
The Opportunity
We are currently seeking dedicated professionals to work in our Houston office for insurance customer service and sales opportunities. Work schedules will vary and may include some weekends, during the busy season. We have new training classes starting every month.
Our member service representatives work within defined guidelines and framework, to provide customer service, sales, and retention activities for various health insurance product lines. Representatives interact with our members across multiple contact channels (i.e. inbound phone calls, email, etc.) to provide adequate coverage and advice to help ensure members receive the best health coverage offering.
What you'll do:
- Facilitate the member experience by answering inbound phone calls, emails, and/or other contacts from members.
- Apply developing knowledge of health insurance to assist members with quotes, binding new business, and post enrollment information.
- Identify, evaluate and understand member needs and consistently provide complete and accurate advice and solutions, including products and services.
- Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
- Use the tools and resources available to support members with some assistance.
- Effectively operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
Requirements:
- High School Diploma or GED equivalent
- Ability to communicate clearly and professionally with members by phone, and email to process information related to insurance products.
- Successfully acquire Health & Life license and state registrations within 2weeks of hire.
- Intermediate to Advanced proficiency – Bilingual in Vietnamese
- 1 year of customer contact experience in a needs-based sales environment
- Prior experience in a fast-paced contact center environment
- 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face
What We Offer
Competitive salary team production bonus
Health Insurance (Medical, Dental, Vision)
Generous PTO and Paid Holidays
Quarterly performance recognition and company events
Strong culture of mentorship, transparency, and upward mobility
Career development opportunities across multiple lines of business
Salary : $18 - $20