What are the responsibilities and job description for the IT Engineer Digital Communications (Entry Level) position at Keysight Technologies and Careers?
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
We are hiring an IT Engineer – Voice & Digital Collaboration to support and evolve Keysight’s modern communication ecosystem. This is a location-specific, on-site role based in Colorado Springs and cannot be performed remotely due to the nature of hands-on conferencing, AV, and telephony operations.
Beyond enterprise voice technologies (SIP, SBCs, call routing, voicemail, emergency calling), this role spans the full digital communications stack. You will work with hybrid conferencing systems, meeting room technology, AV integrations, remote access/control tools and device configurations. You will also provide operational support for collaboration platforms such as Slack and Microsoft Teams—improving user experience, managing integrations, enabling features, and collaborating with product owners.
Responsibilities:
- Support daily operations of enterprise voice services: VOIP (SIP), Session Border Controllers (SBCs), PSTN number management, call routing, emergency calling (E911) across a Global Enterprise
- Work closely with a global team, supporting operations mainly in Americas region but will work with users across all Keysight sites
- Configure and support hybrid conferencing systems, physical room systems, VOIP desk phones, peripherals, and AV components.
- Engage with 3rd party Vendors and Suppliers for support of managed products
- Provision and support Cloud-based web conferencing platforms such as Zoom and Webex
- Provide operational support for Slack and Microsoft Teams, including troubleshooting and feature enablement.
- Partner with collaboration product owners and network/identity/messaging teams on cross‑tower issues.
- Participate in configuration changes, upgrades, testing, and documentation.
- Monitor service health and drive improvements in reliability and user experience.
- Assist in problem management and root‑cause analysis.
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Maintain documentation aligned with Keysight writing standards.
- Bachelor’s degree in Telecommunications, Computer Engineering, Network Engineering, or equivalent.
- 1–2 years of experience in voice, conferencing systems, AV, or collaboration platforms.
- Understanding of SIP, RTP, dial plans, PBX/SBC concepts.
- Familiarity with Slack, Microsoft Teams, or similar enterprise collaboration platforms.
- Hands‑on automation experience building simple flows/apps with Microsoft Power Automate/Power Apps for operational tooling (e.g., license assignment, ticket triage, change templates, notifications).
- Exposure to AI‑assisted admin/dev tools (e.g., Copilot for M365, GitHub Copilot) to speed troubleshooting, scripting, and documentation—used responsibly with Keysight policies.
- Understanding of IP networking fundamentals.
- Strong communication and customer‑centric mindset.
- Exposure to AV/Meeting room systems (Microsoft Teams Rooms, Logitech, Poly, Neat).
- Knowledge of Wi‑Fi, WAN, SD‑WAN.
- Python scripting interest or foundational certifications (e.g., CCNA).
- Experience with monitoring systems or ITSM tools (ServiceNow experience is desired)
Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***
Colorado pay range: MIN $62,070.00- MAX $103,440.00
Note: For other locations, pay ranges will vary by region
US Employees may be eligible for the following benefits:
- Medical, dental and vision
- Health Savings Account
- Health Care and Dependent Care Flexible Spending Accounts
- Life, Accident, Disability insurance
- Business Travel Accident and Business Travel Health
- 401(k) Plan
- Flexible Time Off, Paid Holidays
- Paid Family Leave
- Discounts, Perks
- Tuition Reimbursement
- Adoption Assistance
- ESPP (Employee Stock Purchase Plan)
- Restricted Stock Units
Salary : $62,070 - $103,440