What are the responsibilities and job description for the Support Engr Supervisor position at Keysight Internet Infrastructure?
Overview
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
Keysight Technologies Inc. seeks a Service Production Supervisor with experience in servicing the calibration and repair needs of high-tech customers. The chosen candidate will lead a team of technicians and/or engineers, working collaboratively to deliver calibration and repair support for customer units. This full-time position, based in Roseville, California, is responsible for ensuring service excellence, technical performance, customer satisfaction, and adherence to quality and regulatory standards for one or more service production teams. The role requires a strong focus on expanding team capacity and capability while driving productivity improvements and reducing costs.
This position requires proven leadership abilities and strong people management skills to effectively lead a growing, multi-shift operation of technicians/engineers. Effective communication and partnering skills across internal teams as well as with external customers is a must. The successful candidate will be responsible for the management of the assigned personnel.
The Responsibilities Of The Service Production Supervisor Will Include
Qualifications
Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
Keysight Technologies Inc. seeks a Service Production Supervisor with experience in servicing the calibration and repair needs of high-tech customers. The chosen candidate will lead a team of technicians and/or engineers, working collaboratively to deliver calibration and repair support for customer units. This full-time position, based in Roseville, California, is responsible for ensuring service excellence, technical performance, customer satisfaction, and adherence to quality and regulatory standards for one or more service production teams. The role requires a strong focus on expanding team capacity and capability while driving productivity improvements and reducing costs.
This position requires proven leadership abilities and strong people management skills to effectively lead a growing, multi-shift operation of technicians/engineers. Effective communication and partnering skills across internal teams as well as with external customers is a must. The successful candidate will be responsible for the management of the assigned personnel.
The Responsibilities Of The Service Production Supervisor Will Include
- Manage daily calibration and repair service delivery of measurement and test equipment manufactured by various Original Equipment Manufacturers (OEM).
- Provide customer-focused leadership for the products and teams supported.
- Closely manage team performance to achieve or exceed defined customer commitments for Ship-on-Time, Turn Around Time and other key performance indicators (KPI).
- Drive continuous improvement of operational process efficiencies to maximize gross margins.
- Interpret customer requirements and potential needs to meet customer satisfaction goals.
Qualifications
Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***
Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
- Associate’s degree in electronic technology / management discipline or equivalent or 5 years relevant technical experience.
- Experience managing / leading a team.
- Practical experience and ability to solve complex problems requiring preventative maintenance techniques, equipment, and processes.
- Ability to manage multiple tasks, projects, activities & deadlines successfully.
- Strong leadership skills biased toward communications, employee development, management-by-objectives and building relationships across organizations.
- Familiarity with LEAN and Six Sigma concepts to drive process improvements and efficiency gains.
- Have experience operating / maintaining / troubleshooting / repairing / calibrating measurement and test equipment.
- Bachelor’s Degree in Electrical/Electronic Engineering or equivalent or 10 years relevant technical experience required.
- Have 5 years’ experience managing a calibration and repair team for test and measurement equipment.
- Have 5 years’ experience operating, maintaining, troubleshooting, repairing and calibrating electronic precision measurement equipment and calibration standards.
- Practical experience using test and measurement equipment and ability to solve complex problems requiring breadth/depth of knowledge of repair, calibration, metrology principles, repair and preventative maintenance techniques equipment and processes.
- Ability to manage multiple tasks, projects, activities & deadlines successfully.
- Detailed knowledge of metrology principles and measurement uncertainties.
- Strong leadership skills biased toward communications, employee development, management-by-objectives, and building relationships across organizations.
- Demonstrated effectiveness in communicating plans & objectives to a technical team.
- Functional experience in Six Sigma projects to drive process improvements and efficiency gains
