Business Office Manager, BOM

Job Address:

Keyser Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for a Business Office Manager to join our team.

PURPOSE/BELIEF STATEMENT:

The position of Business Office Manager (BOM) is responsible for maintaining CommuniCare Health Services (CHS) business office policies and procedures and direct supervision of the Assistant BOM. The BOM must be able to effectively communicate with the Executive Director, Regional Team, and Business Office Staff as well as interact effectively with external clients such as families, attorneys, and outside agencies. The position must function as both a team member and leader to ensure that work is accomplished and quality service is delivered while supporting team members and leading the way in celebrating team successes. With a focus on delivering quality service, the position must also manage the resources within their control and assist others in managing resources.

JOB DUTIES & RESPONSIBILITIES

• Complete weekly BOM Admission Checklist and present weekly at morning stand up to reduce exceptions

• Verify and tie out the midnight census testing for validity and accuracy on a daily basis

• Reference Policy Midnight Census

• Complete admission procedures in absence of Admissions Coordinator

• Conduct weekly Medicaid pending/collection blitz meeting with facility staff

• Reference Policies Collection Blitz and Medicaid Pending Log and Meetings

• Complete root cause analysis on accounts that contribute to bad debt then advise Executive Director regarding types of issues identified and proposed solutions

• Complete insurance forms per request

• Attend Utilization Review (UR) and/or PPS meeting as necessary

• Supervise, organize, evaluate, and monitor all business office support staff

• Meet with resident/responsible parties upon admission and discharge to discuss financial obligations

• Complete and coordinate tasks necessary for timely and accurate billing and collection.

• Attend and participate in scheduled training, education classes, and orientation programs to maintain and enhance quality of care.

• Maintain and work within established departmental, center, and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.

QUALIFICATIONS KNOWLEDGE/SKILLS & ABILITIES

• Must have 3 - 5 years’ experience in the business office of a Long Term Care facility

• College degree in Business Administration, Accounting/Finance, or related field

• Prior supervisory experience and management training.

• Must possess a thorough understanding of Medicare. Medicaid, Private Insurance, Managed Care costing and analysis, personnel management, accounts receivable/collections, resident funds, accounts payable, general ledger, and management of information systems.

• Must have the ability to make independent decisions when circumstances warrant such action.

• Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public.

• Must be willing to seek out new methods and principles.

• Must be able to use a computer literate and have a working knowledge of Microsoft Office but not limited to Excel and Word.

Benefits

As a CommuniCare employee you will enjoy competitive wages and PTO plans. We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers. We also offer 401(k) with employer match and Flexible Spending Accounts.

About Us

Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional, person‑centered care as a national leader in post‑acute services for individuals with chronic or complex conditions. Today, our more than 105 skilled nursing and long‑term care facilities serve nearly 13,000 residents at any given time.

To support our centers and ensure long‑term success and continuity of care, CommuniCare has developed integrated lines of business spanning the full continuum of care. These specialized solutions include chronic disease management, memory care, telehealth services, Medicare insurance plans, behavioral health programs, and comprehensive medical services. Together, they enable us to deliver sophisticated, coordinated, and transformative care beyond the walls of our facilities.

Our mission, Serve with Pride, is evident in the quality and consistency residents, families, and community partners have come to expect and trust. With more than 14,000 employees serving communities across Ohio, Indiana, Virginia, and West Virginia, we are dedicated to improving the lives of our residents by placing extraordinary service above all else.

We continue to raise the bar and innovate wherever possible to enhance quality of life—creating environments where residents feel at home, employees thrive, and families find comfort and confidence in the care we provide.