What are the responsibilities and job description for the Eviction Prevention Specialist position at Keys to Change?
Become a Part of Something Big!
At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes.
We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change.
Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.
Summary
The Eviction Prevention Specialist should thrive on solving complex problems and have a passion for making an impact in the lives of individuals and households experiencing a housing crisis. This position works closely with the Flex fund Coordinator and entry points across the Maricopa County and has a key role in diverting individuals and families from homelessness by providing critical financial support.
This role is responsible for ensuring that applications for funding meet specified criteria, guiding clients through the application process, and serving as the liaison between applicants and the Flex fund Coordinator. The Eviction Prevention Specialist will manage data entry into the Homeless Management Information System (HMIS), generate monthly reports, and ensure timely delivery of funds.
Essential Functions
Collect and verify demographic information and documentation from Entry Points for client Flexfund applications.
Ensure that alternative resources are explored before approving flexible funding, applying diversion strategies as needed.
Accurately enter service information into CES data systems (Home Link and HMIS) for program tracking.
Deliver services using a harm-reduction approach, progressive engagement, low-barrier eligibility, trauma-informed care, and national best practices.
Build productive relationships with Entry Points and Housing Providers through effective communication and industry best practices.
Prepare and present detailed reports on program progress, trends, and emerging patterns.
Maintain compliance with organizational policies, attend annual training, and report any violations promptly.
Participate in required staff meetings and agency events.
Adhere to workplace policies regarding working hours, break periods, and proper use of payroll and benefits systems.
Other duties as assigned.
Minimum Qualifications
Minimum of 2 years of experience in a social service or customer service setting.
Ability to communicate effectively with individuals from diverse backgrounds, including those experiencing mental health, substance use, trauma, and medical barriers; demonstrate exceptional engagement skills.
High attention to detail with a focus on accuracy and precision in data collection and application processing.
Strong interpersonal skills with the ability to build and maintain productive relationships with colleagues and partner agencies in a fast-paced environment.
Knowledge of Microsoft Excel and other office management tools, with the ability to adapt to new technology as needed.
Required Functional Abilities
Excellent written and verbal communication skills (Spanish proficiency is a plus).
Ability to manage both computer-generated and handwritten documentation with accuracy.
Strong sense of confidentiality and sound judgment when handling sensitive material.
Physical mobility to conduct regular office duties effectively.
Capability to lift up to 20 pounds to manage office supplies and equipment when required.
Work Environment
Mobility sufficient to conduct regular duties within a normal office environment.
Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
At Keys to Change, employment means contributing to real solutions that make homelessness rare, brief, and non-recurring across Maricopa County. Our work is guided by our mission of using the power of collaboration to create solutions to end homelessness. Staff across frontline and operational roles support prevention, intervention, and access to housing, with each position connected to measurable outcomes.
We are looking for people who value collaboration, accountability, customer service and practical problem-solving and who want their work to contribute to lasting change.
Keys to Change is an Equal Opportunity Employer and offers an attractive health and benefits package for our employees, including towards monthly premiums for Health, Dental, Long- and Short-Term Disability, and Life insurance (employee only), Paid Time Off, 403b, 8 Paid Holidays, and flexible schedule.
Summary
The Eviction Prevention Specialist should thrive on solving complex problems and have a passion for making an impact in the lives of individuals and households experiencing a housing crisis. This position works closely with the Flex fund Coordinator and entry points across the Maricopa County and has a key role in diverting individuals and families from homelessness by providing critical financial support.
This role is responsible for ensuring that applications for funding meet specified criteria, guiding clients through the application process, and serving as the liaison between applicants and the Flex fund Coordinator. The Eviction Prevention Specialist will manage data entry into the Homeless Management Information System (HMIS), generate monthly reports, and ensure timely delivery of funds.
Essential Functions
Collect and verify demographic information and documentation from Entry Points for client Flexfund applications.
Ensure that alternative resources are explored before approving flexible funding, applying diversion strategies as needed.
Accurately enter service information into CES data systems (Home Link and HMIS) for program tracking.
Deliver services using a harm-reduction approach, progressive engagement, low-barrier eligibility, trauma-informed care, and national best practices.
Build productive relationships with Entry Points and Housing Providers through effective communication and industry best practices.
Prepare and present detailed reports on program progress, trends, and emerging patterns.
Maintain compliance with organizational policies, attend annual training, and report any violations promptly.
Participate in required staff meetings and agency events.
Adhere to workplace policies regarding working hours, break periods, and proper use of payroll and benefits systems.
Other duties as assigned.
Minimum Qualifications
Minimum of 2 years of experience in a social service or customer service setting.
Ability to communicate effectively with individuals from diverse backgrounds, including those experiencing mental health, substance use, trauma, and medical barriers; demonstrate exceptional engagement skills.
High attention to detail with a focus on accuracy and precision in data collection and application processing.
Strong interpersonal skills with the ability to build and maintain productive relationships with colleagues and partner agencies in a fast-paced environment.
Knowledge of Microsoft Excel and other office management tools, with the ability to adapt to new technology as needed.
Required Functional Abilities
Excellent written and verbal communication skills (Spanish proficiency is a plus).
Ability to manage both computer-generated and handwritten documentation with accuracy.
Strong sense of confidentiality and sound judgment when handling sensitive material.
Physical mobility to conduct regular office duties effectively.
Capability to lift up to 20 pounds to manage office supplies and equipment when required.
Work Environment
Mobility sufficient to conduct regular duties within a normal office environment.
Ability to lift up to 20 pounds in order to safely manage office supplies and equipment.
- Background Checks and Fingerprint Cards are a Condition of Employment
Salary : $19