What are the responsibilities and job description for the Management Software Support/Super User position at Keys Property Management Enterprise, Inc.?
Job Overview
Join us in this engaging role where your technical expertise will directly impact operational efficiency! We value energetic professionals who thrive on solving challenges and delivering exceptional customer service while supporting our organization’s IT excellence.
We are seeking a highly organized, technology-focused professional to become our Vantaca Super User/Microsoft SharePoint and help maximize the capabilities of our condominium and HOA management platform. Similar software is a plus. Knowledge of Vantaca is not required, but beneficial. In addition Microsoft SharePoint knowledge and experience as well.
This is an exciting opportunity for someone who enjoys learning software, improving business processes, organizing information, and helping teams work more efficiently.
We also use Apple products. Knowledge of Mac is helpful.
Responsibilities
- Become the in-house expert ("Super User") for the Vantaca property management platform.
- Configure and maintain Vantaca settings, workflows, forms, dashboards, and user permissions and AI functions.
- Create and maintain Vantaca landing pages and other system content using Vantaca's built-in tools (HTML programming experience is not required).
- Organize and maintain company documentation within Microsoft SharePoint.
- Develop standard operating procedures, knowledge bases, and training materials.
- Offer training to our clients and training materials.
- Assist with onboarding new users and providing ongoing staff training.
- Identify opportunities to improve workflows, automation, and overall system efficiency.
- Coordinate software updates, testing, and implementation of new features.
- Work closely with management to optimize processes across multiple condominium and homeowners' associations.
Qualifications
- Strong technical aptitude with the ability to quickly master new software.
- Experience with Vantaca is preferred, but candidates with experience administering complex business software (property management, CRM, ERP, or workflow platforms) are encouraged to apply.
- Experience with Microsoft SharePoint document management.
- Excellent organizational and documentation skills.
- Strong attention to detail and problem-solving ability.
- Ability to train and support staff in a professional and patient manner.
- Self-motivated with the ability to manage multiple priorities.
Preferred Skills
- Experience in condominium or HOA management.
- Experience designing workflows and business processes.
- Familiarity with Microsoft 365, Teams, SharePoint, and Excel.
- Experience creating user guides and training documentation.
- Understanding of property management operations and customer service.
- Experience with Apple.
What We're Looking For
We're looking for someone who enjoys becoming the "go-to" expert on software systems. The ideal candidate is curious, organized, proactive, and passionate about helping others use technology more effectively. You don't need to be a programmer, but you should be comfortable learning new systems and continuously improving how our organization operates.
Benefits
Health insurance provided at no cost to the employee 100% funded by the employer. Prescription plan that covers 1400 prescriptions at no cost to the employee. Drastically reduced high cost prescriptions. Dental, vision, and life insurance. Benefit similar to AFLAC that also includes 24/7 online doctors and veterinarians. Vacation starts at one week per year and cap at four weeks on your fifth year of employment. 11. Paid holidays per year and 40 hours of sick time per year. Company outings, and a work environment that brings in a family organization. Work week is Monday through Thursday 830 to 5 and Fridays 830 to 1230.
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $23