What are the responsibilities and job description for the Residential Property Manager Residential - Scottsdale, AZ position at Keyrenter Premier Property Management?
PROPERTY MANAGER – Job Description
Focus: Operations & Relationships
The Property Managers are responsible for overall property management and customer service functions. Since most duties and responsibilities in property management revolve around either the client or the tenant, awesome customer service and conflict resolution skills are critical. The PM’s primary objective is to manage a portfolio of rental properties, including coordinating administrative tasks, ensuring our documentation is complete, working with property owner clients and tenants, etc. The PM is organized, assertive, likeable and is a good problem solver. He/she is looking to grow personally and professionally while learning about the world of investment property management. He/She needs to take ownership, stay organized, manage as if they are the property owner, treat everyone with honesty, respect, and kindness. The PM must be conditioned to interact with many different Rental Property Owners and Tenants at any given time. In addition, the PM must have the appropriate drive and personality that will be needed to work at a fast-growing company.
GENERAL
- Customer Service - Focus on building relationships, trust, and opportunities for business growth through positive client and customer validation.
- Acts as Owner & Tenant Point of Contact during leasing and management.
- Support Owner/Property Onboarding
- Ability to manage conflict resolution when needed.
- Leadership ability - experience leading and managing successful teams.
- New Client Onboarding - integrate new properties into our systems and keep new clients informed and confident in our ability to manage their property.
- Oversee various administrative projects: HOA registration, insurance documentation, etc.
- Management - coordinate tenant move-in process, rent collection, posting of late notices and other notices, lease enforcement, tenant move-out.
- Other duties may include helping with different aspects of the business as needed, which may include - refining new processes, brainstorming solutions, fieldwork, marketing.
POSITION QUALIFICATIONS
- Must be a licensed Real Estate Agent, in good standing, in the State of Arizona.
- 2 years customer service, office environment or real estate related field
- High School Diploma plus some post graduate training/education
- Must follow and live by company values
- Must be organized and be able to prioritize multiple tasks and projects
- Must be honest and dependable
- Must be fun to be around and full of good positive energy
- Must have a winning, can-do attitude
- Must leave the drama at the door and come ready to work hard and play hard
- Must live in the Phoenix metro area
- Have your own working vehicle & smart phone
- Must maintain a valid driver’s license
- Must have current everyday level computer skills
- Must have excellent English written and verbal communication skills. Spanish a plus.