What are the responsibilities and job description for the Weekend Front Desk Concierge / Administrative Assistant position at Keymont Community Management?
Company Description Keymont Community Management is a full-service HOA management company serving communities across Washington, D.C., Maryland, and Virginia for over 20 years. The organization focuses on a flexible, people-first approach to help communities streamline operations, enhance resident and homeowner experiences, and protect property values. Its long-tenured team provides responsive, high-touch service supported by local market knowledge and modern management tools. Keymont Community Management builds strong relationships, anticipates client needs, and tailors solutions to align with each community’s unique goals, creating a collaborative and service-oriented work environment.
Role Description The Weekend Front Desk Concierge / Administrative Assistant is a full-time, on-site role based in Fairfax, VA. This position manages front desk operations, including welcoming residents and visitors, answering phone calls, responding to email inquiries, and directing individuals to appropriate contacts or resources. The role includes performing concierge services such as handling reservations for amenities, scheduling appointments, and assisting with local service information. Day-to-day responsibilities also involve receptionist duties, maintaining organized records, supporting administrative tasks such as filing, data entry, and report preparation, and promptly addressing customer service requests or issues. The individual in this role collaborates closely with property management staff to ensure a professional, efficient, and positive experience for all community members during weekend hours.
Qualifications
- Strong customer-facing skills in Customer Service and Concierge Services, with a commitment to courteous, solution-oriented support.
- Experience handling Receptionist Duties and Reservations, including scheduling, appointment coordination, and amenity bookings.
- Effective Communication skills, both verbal and written, with the ability to interact clearly and professionally with residents, visitors, and team members.
- Proficiency with basic office software, phone systems, and email; strong organizational and time-management abilities.
- Prior experience in hospitality, property management, or front desk operations is preferred.
- Ability to work on-site in McLean, VA during weekend shifts, maintain reliability, and uphold confidentiality and professionalism.