What are the responsibilities and job description for the Windows Support Technician position at KeyLogic, LLC?
Summary:
The selected candidate will prepare hardware to start the testing process by deploying the requested images and installing the requested software and all prerequisites/dependencies. The selected candidate will occasionally need to work with various support teams while troubleshooting issues.
NOTE: New hires are expected to be 100% onsite in Alexandria, VA for the first 90 days and then the role will be hybrid with 2 days onsite, 3 days remote.
Job Duties:
- Designate and assign hardware to a specific test case
- Image hardware with specified baselines
- Install software to be tested, along with any prerequisites or dependencies
- Verify that software has been successfully installed via instructions provided from developers
- Troubleshoot all imaging/software/hardware related issues
- Communicate with various support teams as needed to prepare test cases
- Prioritizes tasks appropriately
- Create new and update existing documentation detailing procedures and processes
- Maintain a professional manner when dealing with users, clients, colleagues and managers
- Willing to take on new responsibilities to meet changing business demands
- Attention to detail when performing job functions
- Develop and execute systems documentation and a basic set of operating procedures for the day-to-day maintenance of systems
- Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills
- Provide technical support to end users and install the software application as needed by developers on physical and virtual machines
Required Experience:
- 1-3 Years of experience
- Experience imaging workstations via Pre-boot Execution Environment (PXE)
- Experience deploying hardware
- Experience installing and troubleshooting the installation of software using various methods
- Knowledge of workstation and laptop components
- Experience with Windows 10
- Experience troubleshooting Operating System related issues
- USB technology and how it is used in HW, such as a PC, laptop, or other device
- IP issues for workstations/switches such as static versus DHCP assignment
- Experience with Network Access Control (NAC)
- Experience tracking work in ticketing systems, such as ITSM/ServiceNow
- Ability to work effectively with little direct supervision and the ability to research and address unique hardware/software technical problems is required
- Provide technical support to end users and install the software application as needed by developers on physical and virtual machines
- Experience with deployment and configuration of Virtual Workstations (VM)
Desired Experience:
- Experience utilizing Microsoft Endpoint Configuration Manager (MECM) or other deployment tools
- Experience imaging workstations using a deployment tool, such as MECM or MDT
- Experience in creating and moving computer object in Active Directory
Certifications:
- Desired: Technical certifications (A , Network , Windows 10 Certifications, or similar)
Education & Special Training:
Bachelor's degree in technical field preferred.
About KeyLogic:
Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20 year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world's most challenging problems with unsurpassed anticipatory service.
KeyLogic employs over 600 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service-always staying one step ahead-benefiting our customers, and ultimately helping build a better world.
We are committed to the success of each customer's mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class.
KeyLogic is an Equal Opportunity/Equal Access Employer. KeyLogic is committed to a policy of non-discrimination against individuals on the basis of any legally protected status.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis.
KeyLogic Systems is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Disabled.
Salary : $45,000