What are the responsibilities and job description for the Lead Teller position at KeyBank?
Company Description
KeyBank, headquartered in Cleveland, Ohio, is one of the nation’s largest financial services companies. We are committed to helping our clients achieve financial wellness by delivering investment management, retail and commercial banking, and consumer finance services. KeyBank's inclusive culture fosters a diverse and supportive environment, ensuring all employees and clients feel valued. As an Equal Opportunity Employer, KeyCorp celebrates diversity and treats all candidates with fairness, offering opportunities without regard to race, gender identity, disability, or veteran status.
Role Description
This is a full-time, on-site role for a Lead Teller based in Sammamish, WA. The Lead Teller will oversee daily branch operations, assist in coaching and mentoring teller staff, and ensure compliance with banking policies and security protocols. Responsibilities include processing financial transactions, providing exemplary customer service, resolving client inquiries, and supporting the achievement of branch sales goals. The Lead Teller will foster a collaborative environment while ensuring the accuracy and efficiency of all teller activities.
Qualifications
- Strong knowledge and skills in customer service, cash handling, and operational accuracy
- Proven ability to lead, mentor a team, and support employee performance improvement
- Proficiency in cross-selling banking products and services that align with client needs
- Familiarity with risk management, fraud prevention, and compliance with industry regulations
- Strong problem-solving, communication, and interpersonal skills
- Ability to work effectively in an on-site branch environment, with flexible availability
- High school diploma or GED required; Associate's or Bachelor's degree in a related field is a plus
- Prior experience in a financial services or retail banking role is highly preferred