What are the responsibilities and job description for the Senior Merchant Business Advisor position at KeyBank National Association?
Location: 11 Stanwix Street - Pittsburgh, Pennsylvania 15222 Job Summary The Sr Merchant Business Banking Sales Advisor serves as integral member of the Key Merchant Services Core Business Banking sales teams in assigned districts. With a focus on growing client relationships with payment and card processing needs, the Business Advisor assists as part of the Core Business Banking client's trusted advisor team for solutions in order to develop, manage and retain profitable client relationships for clients with basic to moderately complex merchant needs. Provides recommendations and solutions to help ensure the team achieves their goals. Will resolve client issues and execute appropriate action to ensure client satisfaction. Partners with various functional groups and lines of business throughout the bank for growth opportunities. Responsibilities Acquires new merchant services relationships through prospecting external sources within the Core Business Banker's assigned territory, as well as through referrals from client focused teams including but not limited to Retail banking, Business Banking, Private Banking and Treasury Consults with prospective businesses in identifying the proper payment solution to meet the business needs; presents and sells merchant payment processing including credit card, check processing, gift cards, ACH and the corresponding hardware and software products Identifies merchant's other banking needs and works with available KeyBank resources to deliver solutions that meets those needs Prospects within an assigned region to supplement bank referrals Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key. Education Qualifications Bachelor's Degree or equivalent in training and experience (required) Experience Qualifications A minimum of 3 years of Payments related experience in a banking environment required. A minimum of 3 years of success in a client focused environment with aggressive growth and service goals required. Tactical Skills Strong financial acumen including the ability to read and understand financial statements Exceptional negotiating and closing skills Personal Skills Persuasion: Describes the importance of listening to communicate for impact and selects most appropriate communication approach depending on message and audience Collaboration: Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organizational reach its goals Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives Adaptability: Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change Practical Skills Storytelling: Describes storytelling techniques, concepts, and potential benefits Core Competencies All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies. Job Posting Expiration Date: 08/10/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.
