What are the responsibilities and job description for the Hiring:: Duckcreek Production Support Engineer || NYC , NY (Hybrid) position at Key2Source INC?
Job Title: Duckcreek Production Support Engineer
Location: NY , NY (Hybrid)
- Lead L1 and L2 production support activities for Duck Creek applications.
- Manage incident triage, ticket prioritization, issue resolution, and SLA/KPI tracking.
- Serve as the point of contact for client engagement and stakeholder communication.
- Coordinate with offshore teams for defect analysis, enhancement requests, and problem resolution.
- Support transition activities in the current quarter and drive steady-state support operations.
- Monitor application health, manage escalations, and ensure service continuity.
- Provide functional and technical guidance across underwriting, rating, workflow, and transaction processing areas.
Mandatory Skills:
- Strong understanding of Duck Creek platform and P&C Insurance domain.
- Experience in Application Support, Production Support, Help Desk, or Support Lead roles.
- Hands-on experience with incident management, ticketing systems, and L2 triaging.
- Excellent client-facing and stakeholder management skills.
- Ability to lead support engagements and coordinate distributed teams.