Patient Care Representative FT

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Position Summary
The Patient Care Assistant supports the clinical team in providing a safe, comfortable, and positive experience for patients throughout their visit. This role assists with patient flow, basic patient care needs, administrative support, and communication between patients and the care team in a fast-paced surgical environment.

Essential Duties and Responsibilities

Patient Care & Support

• Greet patients and assist them throughout their visit while providing professional, compassionate, and attentive service.
• Support patient flow by helping direct and escort patients to appropriate areas as needed.
• Assist patients with completing required questionnaires, forms, and other documentation.
• Respond promptly to patient needs and communicate questions or concerns to the appropriate clinical team member.
• Help maintain patient comfort, privacy, dignity, and safety throughout the patient experience.

Clinical & Team Support

• Provide general support to nurses, physicians, and other members of the care team as directed.
• Help prepare patient care areas and ensure supplies and equipment are organized and readily available.
• Maintain a clean, orderly, safe, and compliant patient care environment.
• Communicate pertinent patient information to appropriate team members to support continuity of care.

Patient Flow & Scheduling

• Review and manage daily physician and team schedules to help support efficient patient flow.
• Assist with walk-in patients, scheduling questions, and appointment confirmations.
• Communicate information by phone or computer and appropriately route patient questions and concerns.

Patient Records & Documentation

• Review and update patient information and assist with maintaining accurate patient records.
• Cross-check next-day patient charts and identify missing information for appropriate follow-up.
• Complete required forms, reports, and operational documentation accurately and timely.

Administrative Support

• Assist with check-in and check-out processes as needed.
• Verify patient information and provide assistance with insurance-related documentation.
• Collect co-pays, non-covered service fees, and outstanding balances when assigned.
• Perform additional patient care and operational duties as assigned.

Key Competencies

• Compassionate and patient-focused approach to care.
• Strong communication and interpersonal skills.
• Ability to provide professional, courteous, and attentive service to patients and families.
• Strong organizational and time-management skills.
• Ability to prioritize multiple responsibilities in a fast-paced healthcare environment.
• Ability to work collaboratively with physicians, nurses, and other healthcare professionals.
• Understanding of patient privacy, safety, and healthcare regulations.
• Dependable, flexible, and able to respond appropriately to changing patient and clinical needs.

Impact of the Role
By supporting patient needs, maintaining efficient patient flow, assisting the clinical care team, and providing a welcoming and compassionate environment, the Patient Care Assistant plays an important role in delivering a positive patient experience and supporting high-quality care.

Our organization is an Equal Opportunity Employer