What are the responsibilities and job description for the Client Support Specialist position at Key Solutions Inc.?
Location: Greenville, MS or Cleveland, MS
Company: Key Solutions
Position Type: Full-time
Job Overview: Key Solutions is looking for a friendly, detail-oriented Client Support Specialist to join our team. The ideal candidate will assist clients in person and over the phone, ensuring excellent customer service. IT experience is a plus, as the role involves addressing basic technical questions and offering guidance on our products and services.
Key Responsibilities:
- Greet and assist clients when they walk into the office, ensuring a welcoming environment.
- Answer phones, address inquiries, and provide support to customers in a professional manner.
- Provide product information and basic troubleshooting for IT-related issues.
- Assist clients with scheduling services and setting up appointments.
- Maintain a clean and organized reception area.
- Assist with administrative tasks such as data entry and managing service records.
- Support the service technicians with client inquiries and follow-ups.
Qualifications:
- Strong communication and interpersonal skills.
- Ability to manage multiple tasks while providing top-notch customer service.
- Experience with handling phone calls and resolving customer inquiries.
- Basic knowledge of IT products and services is preferred.
- Ability to troubleshoot and provide guidance for simple tech-related issues.
- Professional demeanor and positive attitude.
Preferred Skills:
- Previous experience in customer service or technical support is a plus.
- Familiarity with computer hardware, software, or data backup solutions.
- Ability to work independently and as part of a team.
Salary : $38,873 - $54,358