What are the responsibilities and job description for the Service Advisor position at Key Scales Ford, Inc.?
At Key Scales Ford we provide a level of professional service that truly set us apart from the rest. What differentiates us the most is our treatment of our customers with the utmost care and attentiveness. Key Scales Ford is not your typical dealership; we have an extraordinary team of employees and are looking to grow that team with passionate, motivated people.
Benefits
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Medical, Dental, & Vision Insurance
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Life Insurance
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401K Retirement Plan
- Colonial Life
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Short & Long Term Disability
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Vacation
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Personal Time Off
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Sick Leave
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Holiday Pay
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Employee Discounts
Responsibilities
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Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
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Ensure the daily inventory of technicians' time is consistently sold to service customers
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Distribute work between technicians efficiently
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Answer technical questions about vehicle problems, warranties, services, and repairs
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Maintain Customer Success Index at or above company standards
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Assist in diagnosing vehicle problems; order parts and tools as necessary
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Oversee administration of warranty claims as well as training and supervising of service department
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Reinforces company policies and adheres to company standards
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Encourages compliance with applicable laws and regulations
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Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
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Organized and friendly personality
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Demonstrated ability to manage others
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Consistent record of service and sales success
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Strong record of positive customer satisfaction results
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Team oriented and self-motivated
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Able to work with little supervision
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Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.