What are the responsibilities and job description for the Customer Service/Order Analyst position at Key Resin?
JOB DESCRIPTION
Key Resin Company, a high-performance flooring manufacturer, is seeking a customer service associate / order analyst. Key Resin is different than other manufacturers in that we are a small employer with great benefits including pension and work / life balance.
This is a wonderful opportunity to join a stable, growing company where you'll know everyone's name. We offer a full range of benefits including health insurance, dental, vision, company paid life and disability, generous paid time off, 401(k) match, and pension.
The customer service / order analyst responsibilities include:
Key Resin Company, a high-performance flooring manufacturer, is seeking a customer service associate / order analyst. Key Resin is different than other manufacturers in that we are a small employer with great benefits including pension and work / life balance.
This is a wonderful opportunity to join a stable, growing company where you'll know everyone's name. We offer a full range of benefits including health insurance, dental, vision, company paid life and disability, generous paid time off, 401(k) match, and pension.
The customer service / order analyst responsibilities include:
- Providing excellent customer service to external and internal customers
- Answering phones and emails, researching issues, responding to customers in a professional and timely manner
- Enter, research, maintain and track customer orders
- Placing drop ship purchase orders
- Sending samples to customers
- 2 years applicable customer service experience
- Accounting and experience in manufacturing / construction industry a plus
- SAP experience a plus
- Customer service oriented
- Attentive to detail and organized
- Ability to calculate and work with ratios, fractions, and multiplication
- Self-directed and good problem-solving abilities
- Solid written and oral communication skills
- Ability and desire to learn our product and industry
Location/Region: Glendale, AZ (85311)