Program Supervisor, Worcester, MA

Key Program seeks a Residential Program Manager (Program Supervisor) for their DCF residential program serving up to nine (9) adolescents. Manage the day-to-day operations of the program and maintain a structured, therapeutic, and trauma sensitive environment where youths can thrive. Join our multi-disciplinary team of talented professionals who support and make a positive difference with children, youth and families, while working for an organization that invests in employee well-being and work/life culture.

Total Compensation:

Salary: Generous starting salary range: $71,680 - $73,680* *Highest end of starting salary for master’s degree-level. Commensurate with experience, bachelor’s degree-level has potential for starting range salary negotiation.

*Additional compensation is provided for: bilingual skills, on-call rotation stipend, extra shift rate, supervision of interns, and becoming certified to facilitate Crisis Prevention Institute (CPI) training. Opportunities exist for future annual merit-based salary increases.

Insurance: 

• Generous company contribution with over 90% of medical and 70% for dental premiums
• Blue Cross Blue Shield provider network with low deductibles and co-payments. Including comprehensive preventative, diagnostic, and prescription, wellness and vision reimbursement and, preventative and restorative dental services.
• Life Insurance (group term life equal to 1.5 times one’s annual salary).

Professional Development: 

• Up to $4,000 per year for graduate school tuition assistance and scholarship opportunities for clinical-related graduate school program.
• Training and practice in evidence-based and innovative treatment methods such as DBT, Risking Connection® trauma-informed care framework, and collaboration with colleagues throughout the organization.

Self-Care: 

• Paid time-off benefits include 3 weeks of vacation, 2 weeks sick time, 3 days personal, and 3 days bereavement plus 12 paid holidays.  
• Employee recognition awards and celebrations.  
• Free, confidential employee assistance program for employees and adult household members for support with mental and physical health, financial, family, legal, parenting, and other concerns.

Other: 

• Reimbursement equivalent to IRS rate for work-related travel.
• Up to $50 reimbursement for AAA Roadside Assistance membership.
• 403(b) Retirement savings account (tax-deferred).  
• Tax-advantaged Dependent Care savings account.  
• Generous employee referral bonus program.

Qualifications:   

• Bachelor’s degree in human services related field is required, a master’s degree is preferred AND
• One to three years of prior experience with adolescent, latency, or young adult population in a residential setting.  
• A valid driver’s license and insured vehicle for employment. 

Responsibilities:

• Manage all areas of the residential program’s administration, youth and family services, and staff professional development and training.
• Work collaboratively with external service providers and state partners to ensure an integrated approach to care.
• Promote trauma-informed and person-centered philosophies within the program to promote emotional, behavioral and psychological well-being of children/youth. 
• Ensure youths receive quality services that comply with DEEC regulations and CARF accreditation standards  
• Participate in regional on-call rotation with administrative/supervisory/clinical team. 

The Key Program is a private, non-profit human services agency whose mission is to support children, families, and emerging adults through trauma-informed, culturally grounded services that strengthen resilience, foster belonging, deepen community connections, and build a foundation for lasting well-being. Key works in conjunction with the MA DCF, RI DCYF and NH DCYF and is an agency provider of community-based services, residential treatment programming, and outpatient mental/behavioral health services.    

Key is committed to diversity, equity, and inclusion and committed to hiring employees that reflect the diverse communities that we serve.  All qualified applicants will receive consideration for employment without regard to their race or color, religion, sex, sexual orientation, gender identity or expression, disability, age, country of ancestral origin, or veteran status.