Director of Western MA Operations, Springfield, MA

The Key Program Inc., a leader in the Human Services industry, is seeking a Director of Western Operations to oversee services and operations in Springfield and Greenfield Massachusetts.

REQUIREMENTS:

• Master’s degree in a related human service or business field, or a graduate certificate is required. (Additional employment experience beyond the minimum requirement may be considered in lieu of education).
• A minimum of eight (8) years of higher-level supervisory, management, and administrative experience is required.
• A minimum of two (2) years of direct care or clinical experience, preferably with children and emerging adults, is required.
• A Social Work or Mental Health Counseling license is preferred.
• Full-Time, 40 hours M - F, occasional weekend and evening hours, including administrative on call.
• Extensive driving; a legally registered, inspected, and insured car is required.

POSITION OVERVIEW:

The Director of Western Operations is responsible for the overall leadership, performance, and strategic direction of the Western Region’s service delivery area comprised of 6 residential programs in Springfield and Greenfield, community-based family outreach, therapeutic mentoring, peer mentoring, Lead Agency contracts, and outpatient clinical services. As a member of Key’s Management Team, the Director collaborates with executive and regional leaders to advance the organization's mission, drive operational excellence, support a positive and inclusive workplace culture, and ensure the delivery of high-quality services that meet the needs of children, families, and communities. The Director of Western Operations leads, supports, and supervises a regional management team comprised of operational, clinical and administrative leaders. This position reports to the Chief Operating Officer and collaborates with the President & CEO and Executive Management Team.

To ensure a smooth leadership transition, the current Director will provide training, mentorship, and institutional knowledge to their successor until their planned retirement in 2027.

RESPONSIBILITIES:

• Provide strategic leadership and oversight of regional operations, ensuring alignment with Key’s mission, values, strategic priorities, and organizational goals.
• Lead and support regional management teams in the delivery of high-quality, trauma-informed services, operational excellence, compliance, accreditation, risk management, and continuous quality improvement.
• Partner with executive leadership and administrative departments, including Clinical Services, Human Resources, Finance, Quality Assurance, and Risk Management, to implement agency-wide initiatives, policies, and best practices.
• Oversee regional workforce development, including recruitment, onboarding, supervision, performance management, staff engagement, retention, and the promotion of a positive, inclusive, and wellness-informed workplace culture.
• Manage regional financial and operational performance, including budgeting, contract management, utilization, facilities oversight, fiscal accountability, and regulatory compliance.
• Serve as a key representative of the organization with funders, community partners, licensing and regulatory agencies, the Board of Directors, and other external stakeholders while advancing strategic growth and service development opportunities.

SALARY/BENEFITS: The starting annual salary is $140,000. A higher starting salary may be considered based on credentials, experience, and demonstrated expertise. A comprehensive benefits package is provided that includes medical, dental, and life insurance, generous paid-time off benefits, and a variety of other exceptional benefits. (Refer to the Attachment for a Complete Summary of Benefits and Insurance).

The Key Program is a private, non-profit human services agency whose mission is to support children, families, and emerging adults through trauma-informed, culturally grounded services that strengthen resilience, foster belonging, deepen community connections, and build a foundation for lasting well-being. Key works in conjunction with the MA DCF, RI DCYF and NH DCYF and is an agency provider of community-based services, residential treatment programming, and outpatient mental/behavioral health services.    

Key is committed to diversity, equity, and inclusion and committed to hiring employees that reflect the diverse communities that we serve. All qualified applicants will receive consideration for employment without regard to their race or color, religion, sex, sexual orientation, gender identity or expression, disability, age, country of ancestral origin, or veteran status.