What are the responsibilities and job description for the Customer Service Representative (Onsite in Cincinnati, OH) position at Key Infotek LLC?
Job Title: Customer Service Representative
Skills: Customer Service, Call Center, Sales, Cold Calling, Banking products
Experience: 1 years
Location: Cincinnati OH 45227
Contract role
Note: Ability to work a flexible schedule between the hours of 8:00 AM and 8:00 PM EST ( Monday - friday - 8hrs)
Key Responsibilities:
- Handle inbound customer calls in a professional and courteous manner
- Communicate fluently in English.
- Provide accurate information regarding banking products, services, and policies
- Resolve customer inquiries during the initial call without unnecessary transfers
- Complete required follow-ups within committed timelines
- Maintain strict customer confidentiality and comply with departmental policies
- Accurately enter, update, and verify customer information in internal systems
- Initiate and complete documentation and request forms as required
- Effectively use computer systems for call tracking, troubleshooting, and data entry
- Educate customers on bank products and services, including upselling and cross-selling when appropriate
- Identify and suggest improvements to processes that enhance productivity and customer satisfaction
- Continuously update knowledge of banking products, services, and procedures
- Perform additional duties as assigned
Minimum Qualifications Skills:
- High school diploma or equivalent required
- Basic computer skills with the ability to perform data entry
- Knowledge of banking products and procedures is an advantage
- Prior customer service or call center experience preferred
- Excellent verbal communication and telephone etiquette
- Strong problem-solving skills and customer-focused attitude
- Ability to work in a fast-paced, onsite call center environment