What are the responsibilities and job description for the Grain Customer Service Representative position at Key Cooperative?
Key Cooperative is a member-owned, rural Iowa cooperative serving agriculture producers. With locations in 13 communities and 6 counties. Key Cooperative provides Agronomy, Energy, Feed and Grain with a small-town, yet professional feel. Our employees take pride in our identity, and they're committed to the success of our owners by delivering innovation, leadership, and performance. If you're looking for a place where you can grow and be proud of what you do each day - you can find this kind of career at Key Cooperative.
We are currently hiring a Grain Customer Service Rep to join our team in Story City, IA (10 miles north of Ames). In this role, you will work in a fast-paced environment while receiving inbound deliveries, managing walk-in and call-in business traffic. All while working with other locations and employees to deliver superior customer experiences. You may also fill in as a CSR at other locations as needed.
We offer competitive compensation along with a full benefits package including development opportunities, health, vision, and dental insurance along with two retirement plans - 401(k) and pension. We also offer an amazing family work environment where we all share a passion for agriculture and our member-owners and customers.
This role is for you if you have:
· High school diploma or general education degree (GED)Ability to work longer hours as necessary.
· An outstanding work ethic with ability to pay attention to the details
· Ability to always project a positive attitude to customers and employees while exhibiting good customer relations skills.
What you will be doing:
· Manage inbound and outbound shipments at Nevada or other specified locations as required.
· Properly weigh and grade grain deliveries.
· Ensure the scale and testing equipment remains in tolerance and within regulatory compliance.
· Assist with producer grain accounting, settlements and customer orders at the specified location.
· Efficiently receive inbound deliveries, manage walk-in and call-in business.
· Promptly answer all phone calls, voicemails and electronic communication.