What are the responsibilities and job description for the Customer Service Representative position at Key Collision Group?
Customer Service Representative (CSR) – Key Collision
At Key Collision, we don’t just hire employees—we build careers. Our team is the foundation of everything we do, and we’re proud of the strong, supportive culture we’ve created. If you’re looking for a place where your work matters, your growth is supported, and your team has your back, you’ll fit right in here.
We believe in promoting from within—many of our managers started in entry-level roles and grew with us. This isn’t just a job—it’s an opportunity to build something long-term.
What You’ll Do
You’ll be the first point of contact for our customers, helping create a smooth, positive experience from start to finish.
- Greet customers and assist them with professionalism and care
- Answer phones and direct calls appropriately
- Schedule appointments and manage daily calendars
- Take and deliver accurate messages
- Handle incoming and outgoing mail
- Keep the office organized and running efficiently
- Monitor and order office supplies as needed
- Track orders and communicate with vendors
- Follow company processes and support the team wherever needed
What We’re Looking For
- High school diploma or GED required
- 2 years of office or administrative experience preferred
- Comfortable with computers and Microsoft Office
- Experience with office equipment (phones, copiers, etc.)
- Strong customer service and communication skills
- Organized, reliable, and detail-oriented
- Someone who takes pride in their work and enjoys being part of a team
Why Key Collision?
We take care of our people—because when our team is supported, everything else falls into place.
- Comprehensive medical and dental insurance to keep you and your family covered
- 401(k) with a generous company match to help you build for the future
- Paid vacation time so you can recharge and take care of what matters outside of work
- Clean, modern shops with AC and heat—a comfortable work environment year-round (not something every shop can say)
- Strong team culture where people genuinely support each other and take pride in their work
- Opportunities for growth and advancement—we promote from within whenever possible
- Stability and consistency with a company that values long-term employees
If you’re looking for more than just a job—and want to be part of a team that values you, supports you, and grows with you—we’d love to connect.