Operations Assistant

Company Overview
Key Code Media helps organizations create, collaborate, and communicate through professional AV, broadcast, and post-production technology. We design, integrate, and support systems for studios, classrooms, boardrooms, live production, and creative environments. Our team goes beyond the install—providing training, workflow optimization, and ongoing support that keeps clients productive long after deployment. Our commitment to excellence drives us to stay at the forefront of industry advancements.

Overview
We are seeking a proactive and detail-oriented Operations Assistant to join our dynamic team. Responsibilities include managing order fulfillment for both transactional and project-based orders, processing incoming and outgoing shipments, handling customer returns, and maintaining accurate records. The role serves as a primary point of contact for customer inquiries via phone and email, ensuring timely responses and effective issue resolution. It also provides cross-functional support to the Support, Sales, and Accounting teams for customer-specific needs. Additionally, the position oversees office operations, including supervising staff, enforcing security protocols, coordinating delivery schedules, maintaining supplies and equipment, and ensuring smooth internal communication.

This is a contract-to-hire opportunity, where candidates who successfully complete a 90-day probationary period may be offered a full-time position with benefits.

Responsibilities

• Interact daily with high-profile corporate customers and vendors in a professional manner
• Manage order fulfillment, including both transactional and project-based orders
• Receive, inspect, and process incoming and outgoing warehouse shipments
• Assist with processing and documentation of customer returns
• Handle, evaluate, and appropriately route customer inquiries, ensuring timely and satisfactory resolution
• Provide support to Operations, Sales, and Accounting teams for customer-specific requests and processes
• Maintain accurate files and records, including customer data and return documentation
• Respond to emails promptly and professionally
• Answer and return phone calls in a timely manner
• Resolve customer issues efficiently while maintaining a high level of customer satisfaction
• Perform other related duties as assigned

Requirements

• An associate degree in Business, Accounting, or a related field is a plus, but not required
• Experience with Acumatica and ConnectWise Sell or another ERP system is a plus, but not required
• Proficient in Microsoft Office 365, with the ability to quickly learn new systems and tools
• Strong organizational and time management skills, with the ability to manage multiple priorities and meet deadlines
• Excellent written and verbal communication skills, with the ability to clearly convey complex information
• Detail-oriented with a strong focus on accuracy in documentation and reporting
• Strong problem-solving skills and critical thinking abilities
• Creative thinker with the ability to contribute new ideas and process improvements
• Strong typing skills along with good computer literacy and data entry capabilities

Contract-to-Hire Details

• This position begins as a contract role
• After 90 days, candidates who successfully meet performance and attendance expectations may be eligible for full-time employment

Full-Time Benefits (Upon Conversion)

• Paid Time Off (PTO)
• Paid Holidays
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Additional company benefits

Why Join Key Code Media?

At Key Code Media, you’ll be more than just an employee, you’ll be a key part of a collaborative and vibrant team that supports innovation and excellence in every project. We pride ourselves on creating an environment where employees can grow, contribute ideas, and make a real impact.

As an Operations Assistant, you’ll gain hands-on experience across warehouse, customer service, and business operations while working alongside knowledgeable professionals who are invested in your success. Our contract-to-hire model allows you to prove your skills and transition into a full-time role with competitive benefits and long-term career growth opportunities.

If you're looking for a fast-paced, supportive workplace where your contributions matter, Key Code Media is the place for you.

Pay: Up to $25.00 per hour

Application Question(s):

• This role requires a minimum typing speed of 50 WPM. Please enter your verified WPM or paste a link to your typing certificate below.
• How would you rate your computer skills from 1-5 (especially Microsoft Office 365)? Please provide examples of tools you use regularly.
• What systems or software have you used for order processing, inventory management, or CRM (e.g., Acumatica, ConnectWise, or similar)?

Experience:

• warehouse, operations, or logistics : 2 years (Required)

Ability to Commute:

• Bedford, NH 03110 (Required)

Work Location: Hybrid remote in Bedford, NH 03110

Salary : $25