What are the responsibilities and job description for the Service Advisor position at Key City Harley-Davidson?
Do you enjoy helping people, thrive in a fast-paced environment, and have a passion for motorcycles? Key City Harley-Davidson is looking for an energetic, organized, and customer-focused Service Advisor to be the connection between our customers and our service team.
This is more than just a customer service job—it's an opportunity to build relationships with riders, help keep them safely on the road, and become part of a team that shares a passion for adventure.
What You'll Do
- Welcome customers and create an outstanding service experience from start to finish.
- Listen to customers' concerns and accurately document repair requests.
- Schedule service appointments and manage workflow efficiently.
- Communicate recommended repairs and maintenance in a clear, honest, and professional manner.
- Provide estimates, explain repair timelines, and keep customers updated throughout the service process.
- Coordinate with technicians to ensure repairs are completed accurately and on time.
- Prepare repair orders, process invoices, and collect payments.
- Build lasting relationships that encourage repeat business and customer loyalty.
- Help maintain a clean, organized, and professional service department.
What We're Looking For
- Excellent communication and customer service skills.
- Positive attitude with the ability to multitask in a fast-paced environment.
- Strong organizational and problem-solving abilities.
- Computer proficiency and attention to detail.
- Ability to work well with customers and fellow team members.
- Previous service advisor, automotive, powersports, motorcycle, or dealership experience is preferred—but we're willing to train the right person with the right attitude.
- Passion for motorcycles is a plus!
Why You'll Love Working Here
At Key City Harley-Davidson, we're more than a dealership—we're a team that genuinely enjoys what we do. We believe in supporting each other, taking care of our customers, and having fun along the way.
We offer:
- Competitive pay
- Health, dental, and vision insurance
- Paid time off
- Employee discounts
- Retirement plan with company match
- Ongoing training and development
- Opportunities for career growth
- A fun, family-oriented work environment
Ready to Ride With Us?
If you're someone who enjoys helping people, takes pride in providing exceptional service, and wants to work for a company where your contributions matter, we'd love to meet you.
Apply today and help us create unforgettable experiences for every rider who walks through our doors.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer Service: 1 year (Preferred)
- Dealership: 1 year (Preferred)
Ability to Commute:
- Dubuque, IA 52003 (Required)
Work Location: In person