What are the responsibilities and job description for the Account Specialist position at Key Choice Group?
Customer Service Representative
đź“Ť Richmond, VA (Hybrid: Work from Home Mondays & Fridays)
đź’° Starting Salary: $50,000 /year
🏠Family-Owned Company | Great Work-Life Balance | Supportive Team Culture
About The Company
They are a local, family-owned business in Richmond, VA, dedicated to providing exceptional service and building lasting relationships with our customers. The team values collaboration, respect, and a positive work environment — and they believe in balancing meaningful work with time for life outside the office.
Position Overview
Seeking a Customer Service Representative who is friendly, dependable, and passionate about helping others. This role is ideal for someone who thrives in a team-oriented environment and enjoys connecting with customers to ensure their needs are met with care and professionalism.
This position offers a hybrid schedule — you’ll work from home on Mondays and Fridays and join the team in the office Tuesday through Thursday.
Responsibilities
- Serve as the primary point of contact for customers via phone, email, and in person.
- Respond promptly and professionally to inquiries, concerns, and service requests.
- Maintain accurate customer records and documentation.
- Collaborate with internal departments to ensure customer satisfaction and timely resolutions.
- Provide product or service information and assist with order processing as needed.
- Contribute to a positive team culture built on respect, communication, and accountability.
Qualifications
- Bachelor’s Degree required (any field).
- 1–3 years of customer service or related experience preferred.
- Excellent verbal and written communication skills.
- Strong attention to detail and problem-solving abilities.
- Comfortable with technology, including CRM systems and Microsoft Office Suite.
- A positive attitude and genuine desire to help others.
Why You’ll Love Working at the Company
- Competitive starting salary of $50,000 per year.
- Hybrid work schedule for better work-life balance.
- Supportive, family-oriented team culture.
- Opportunities for growth and professional development.
- Meaningful work where you’re valued as a person, not just an employee.
Salary : $50,000