What are the responsibilities and job description for the Service Advisor/ Writer position at Key Cars Auto Group?
Key Hyundai of Manchester is seeking a talented and motivated individual to join our team as a Service Writer. As a Service Writer, you will be responsible for assisting customers with their automotive service needs, ensuring a seamless and exceptional service experience.
Responsibilities
Interact with customers to understand their service requirements and provide appropriate recommendations.
Document customer concerns and vehicle information accurately.
Coordinate between customers and technicians to ensure efficient and timely service delivery.
Keep customers informed about the progress of their service and notify them of any additional repairs or costs.
Handle customer inquiries, concerns, and complaints in a professional and courteous manner.
Maintain a clean and organized work area.
Requirements
Previous experience in a similar role in the automotive industry is preferred.
Strong communication and customer service skills.
Ability to multitask and prioritize tasks in a fast-paced environment.
Detail-oriented and able to accurately document information.
Proficient in using computer systems and software.
Benefits
Competitive salary range of $60,000 - $120,000 per year.
Comprehensive health, dental, and vision insurance plans.
401(k) retirement plan with employer match.
Paid vacation and sick leave.
Opportunities for career growth and advancement within the company.
About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Responsibilities
Interact with customers to understand their service requirements and provide appropriate recommendations.
Document customer concerns and vehicle information accurately.
Coordinate between customers and technicians to ensure efficient and timely service delivery.
Keep customers informed about the progress of their service and notify them of any additional repairs or costs.
Handle customer inquiries, concerns, and complaints in a professional and courteous manner.
Maintain a clean and organized work area.
Requirements
Previous experience in a similar role in the automotive industry is preferred.
Strong communication and customer service skills.
Ability to multitask and prioritize tasks in a fast-paced environment.
Detail-oriented and able to accurately document information.
Proficient in using computer systems and software.
Benefits
Competitive salary range of $60,000 - $120,000 per year.
Comprehensive health, dental, and vision insurance plans.
401(k) retirement plan with employer match.
Paid vacation and sick leave.
Opportunities for career growth and advancement within the company.
About Us: Key Cars Auto Group is one of the fastest-growing retail automotive dealer groups in Connecticut. Our mission is to provide solutions rather than simply pushing products, believing that everyone deserves to drive a nicer, newer car. As an Internet Sales Appointment Coordinator, you will be an essential part of ensuring our customers find the right transportation solutions. At Key Cars, we strive for excellence in everything we do, and our commitment to exceptional service and solutions sets us apart.
We are an equal opportunity employer and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Salary : $60,000 - $120,000