What are the responsibilities and job description for the IT IS_CNS_Voice Network_Cisco/10+ Years position at Key Business Solutions, Inc.?
Job Details
IT IS_CNS_Voice Network_Cisco/10 Years
Introduction:
This position is for an IT IS_CNS Voice Network expert with extensive experience in Cisco technologies. The role involves managing and optimizing the Five9 platform, developing IVR call flows, integrating APIs, and providing operational support for voice network systems.
Responsibilities:
- Perform end-to-end administration of the Five9 environment
- Design, build, and maintain IVR call flows using Five9 Studio
- Work with Five9 REST APIs for system integrations
- Create and manage operational and performance reports
- Troubleshoot Five9-related issues and support system enhancements
Requirements:
Required Skills:
- IT IS_CNS_Voice Network_Cisco
Preferred Skills:
- Experience with Five9 platform
- API integration experience
- Reporting and analytics proficiency
- Operational support and troubleshooting skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.