What are the responsibilities and job description for the Dealership Service Warranty Admin - Salem Hyundai position at Key Auto Group?
Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.
Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.
Responsibilities
- Book warranty repair orders and submit claims of manufacturer warranty
- Maintain receivables schedules; service contract claims submission and follow-up with pending items
- Work closely and effectively with a team of technicians, service writers, and supervisors
- Coordinates with vendors and manufacturers to ensure prompt receipt and shipment of replacement parts
- Communicate with Service Advisors to define the scope of a warranty claim
- Process all warranty paperwork to ensure proper documentation and to verify criteria
- Arrange for parts for shipment to factory or distributor
- Reconcile all warranty receivables and work with the accounting department to obtain payments; keep track of all services and customer records as required by the warrantor
- Stays abreast of all factory recall announcements, and procedures
- Establish and build positive relationships with the manufacturers' designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business
- Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals
- Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders
- Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery
- Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission
- Maintain a record of all claims submitted, returned/rejected, and paid and their current status
- Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority
- Provide a weekly report to the service manager regarding claims status
- Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers
Qualifications
- Warranty experience preferred
- Attention to detail
- Ability to work well with others and be part of a team
- Proficiency Microsoft Office
- General accounting knowledge preferred
- Valid driver's license and clean driving record
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan Match
- Paid personal time off and vacation
- Short/Long Term Disability/Flex/Life
- Growth opportunities