What are the responsibilities and job description for the Dealership Service Appointment Coordinator - Salem Hyundai position at Key Auto Group?
Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.
Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.
Responsibilities
- Answer customer calls and establish follows-up with service appointments.
- Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Present initial financing options based on customer needs.
- Follow up with leads that are not ready to make an appointment or no-shows.
- Participate in team and process development sessions – keeping positive relationships with teammates, sales teams, and dealership management.
- Utilize CRM tracking system daily.
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with a collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid driver’s license
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan Match
- Paid time off and vacation
- Short/Long Term Disability/Flex/Life
- Growth opportunities