What are the responsibilities and job description for the Dealership Receptionist - Key CDJR of Rochester position at Key Auto Group?
Key Auto Group believes that our people are the most important part of our team, and we focus on our team members first. Our success in each area of our business is only attainable by having a culture-oriented, well-trained team of professionals who are focused on exceeding customer expectations.
Find the place in our organization that you'd like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.
Responsibilities
- Provide prompt, efficient, quality service to all customers at all times
- Excellent attendance is expected, and call-ins must be made to your manager when you are unable to report to work
- Greet customers in a timely, friendly, and professional manner
- Answer all external and internal customer questions with honest and genuine concern
- Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to dealership guidelines. Contact manager when appropriate
- Answer all phone calls promptly and route calls to appropriate parties. Messages will be taken when necessary.
- Process all financial transactions (cash, checks, or credit) and issue appropriate receipts
- Balance the cash, checks, and credit transactions daily
- Ensure that all cash, checks, keys, and confidential material are secured during your shift and at the end of the business day.
- Assist in other administrative duties including sorting and filing
Qualifications
- Excellent listening/communication skills, outgoing and positive personality
- Punctual nature and ability to handle schedule flexibility and dynamic work environment
- Organizational skills to prioritize workload
- Experience in accounts payable/receivable tasks
- Knowledge of office management systems and procedures
- Excellent time management skills and ability to multitask and prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Ability to learn new tasks and responsibilities, and willingness to ask for assistance and further training when necessary
- Strong organizational and planning skills
- Proficiency in MS Office
- Office experience preferred
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan Match
- Paid personal time off and vacation
- Short/Long Term Disability/Flex/Life
- Growth opportunities