Dealership Mobile Service Writer/Coordinator - Salem Ford

We are seeking a dedicated Mobile Service Coordinator to manage and orchestrate our mobile service operations. This pivotal role involves ensuring seamless scheduling, clear client communication, efficient technician deployment, and robust logistical backing to deliver top-tier service directly to customers at their preferred locations. The coordinator will act as the central point of contact, bridging the gap between the service center, our mobile technicians, and our valued clients.

Responsibilities

• Strategically plan and schedule mobile service appointments, balancing customer needs with technician availability and logistical considerations.
• Serve as the primary communication link, providing timely and transparent updates between customers and mobile service professionals.
• Confirm service requirements, verify vehicle details, check warranty status, and ensure all necessary parts and tools are accounted for.
• Manage and update daily schedules for mobile technicians, proactively addressing any potential disruptions or changes.
• Monitor and maintain inventory for mobile service units, ensuring all equipment and parts are readily available for scheduled tasks.
• Support post-service activities, including customer follow-ups, satisfaction surveys, and feedback collection to uphold service excellence.
• Guarantee adherence to program standards and company operational guidelines.
• Collaborate closely with service advisors, the parts department, and management to enhance workflow and customer satisfaction.
• Maintain precise digital records of all service appointments, completed tasks, and customer interactions using relevant management platforms.
• Undertake additional duties as assigned by management.

Qualifications

• High school diploma or equivalent is required; further education in automotive fields or an associate degree is a plus.
• Previous experience in a service environment, dispatching, or a customer-facing role is highly advantageous.
• Demonstrated strong organizational capabilities and the ability to manage multiple tasks effectively.
• Exceptional verbal and written communication abilities.
• Proficiency with industry-standard service management and scheduling software.
• Familiarity with vehicle maintenance and services is beneficial.
• Professional appearance and work ethic.
• Valid driver's license and clean driving record.

Work Schedule

• Flexibility in scheduling may be necessary.

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan Match
• Paid time off and vacation
• Short/Long Term Disability/Flex/Life
• Growth opportunities