What are the responsibilities and job description for the DME Customer Service Rep position at Kex RX Pharmacy?
Are you passionate about helping others and ready to work in a fast-paced, patient-focused environment? We are currently accepting applications for a Customer Service Representative (CSR) to join our Medical Equipment Department at our Hiawatha, KS location.
We're looking for a candidate with excellent communication skills, a strong work ethic, and a willingness to learn. The ideal individual is adaptable, able to multitask, and thrives in a dynamic, team-oriented environment.
Key Responsibilities:
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Greet and assist patients both in person and over the phone in a friendly and professional manner
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Handle inbound and outbound calls regarding medical equipment questions and patient needs
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Assist patients in obtaining the correct medical equipment based on their medical needs and physician orders
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Demonstrate proper use and setup of equipment such as CPAP machines, oxygen concentrators, wheelchairs, walkers, and diabetic shoes and supplies.
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Measure and fit patients for equipment, ensuring proper function and comfort
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Accurately enter physician orders and patient information into the system for timely order processing
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Schedule appointments and dispense equipment to patients once all documentation and criteria are met
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Assist with supply refills to maintain patient compliance with treatment plans
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Manage inventory: order, receive, stock, and maintain merchandise for resale
Qualifications:
- Exceptional customer service and interpersonal skills
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Ability to adapt to changing situations and multitask effectively
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Basic computer proficiency and ability to learn new systems
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Knowledge of or willingness to learn medical equipment and insurance documentation processes
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Strong attention to detail and ability to follow established procedures and insurance guidelines
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Physical ability to sit, stand, kneel, bend, and lift up to 50 lbs
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Willingness to rotate on an after-hours emergency on-call schedule