What are the responsibilities and job description for the DME Customer Service Rep position at Kex Rx Pharmacy & Home Care?
Are you passionate about helping others and ready to work in a fast-paced, patient-focused environment? We are currently accepting applications for a Customer Service Representative (CSR) to join our Medical Equipment Department at our Hiawatha, KS location.
We're looking for a candidate with excellent communication skills, a strong work ethic, and a willingness to learn. The ideal individual is adaptable, able to multitask, and thrives in a dynamic, team-oriented environment.
Key Responsibilities:
- Greet and assist patients both in person and over the phone in a friendly and professional manner
- Handle inbound and outbound calls regarding medical equipment questions and patient needs
- Assist patients in obtaining the correct medical equipment based on their medical needs and physician orders
- Demonstrate proper use and setup of equipment such as CPAP machines, oxygen concentrators, wheelchairs, walkers, and diabetic shoes and supplies.
- Measure and fit patients for equipment, ensuring proper function and comfort
- Accurately enter physician orders and patient information into the system for timely order processing
- Schedule appointments and dispense equipment to patients once all documentation and criteria are met
- Assist with supply refills to maintain patient compliance with treatment plans
- Manage inventory: order, receive, stock, and maintain merchandise for resale
Qualifications:
- Exceptional customer service and interpersonal skills
- Ability to adapt to changing situations and multitask effectively
- Basic computer proficiency and ability to learn new systems
- Knowledge of or willingness to learn medical equipment and insurance documentation processes
- Strong attention to detail and ability to follow established procedures and insurance guidelines
- Physical ability to sit, stand, kneel, bend, and lift up to 50 lbs
- Willingness to rotate on an after-hours emergency on-call schedule
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person