Customer Service Representative

Kewaskum Veterinary Clinic is seeking a compassionate, organized, and energetic Customer Service Representative (CSR) to join our team. As the first and last person our clients interact with, you play a vital role in creating a welcoming experience while helping pets receive exceptional care.

This position is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and can remain calm, organized, and positive even during busy or emotional situations.

What You'll Do

• Welcome clients and patients with professionalism and compassion.
• Answer a high volume of phone calls while providing exceptional customer service.
• Schedule appointments efficiently based on patient needs and doctor availability.
• Check patients in and out while accurately processing payments.
• Maintain accurate medical records and client information.
• Communicate clearly with veterinarians and medical staff to coordinate patient care.
• Educate clients on preventive care, medications, appointments, and hospital services.
• Handle difficult or emotional situations with empathy and professionalism.
• Monitor email, text, and online communication platforms.
• Keep the reception area clean, organized, and welcoming.
• Assist with administrative projects and daily clinic operations as needed.

What We're Looking For

The ideal candidate is:

• Friendly, compassionate, and genuinely enjoys helping people and animals.
• Able to multitask without sacrificing accuracy.
• Comfortable working in a fast-paced, team-oriented environment.
• An excellent communicator, both verbally and in writing.
• Dependable, punctual, and willing to learn.
• Comfortable using computers and learning veterinary software.
• Professional under pressure and able to adapt as priorities change.
• Detail-oriented with strong organizational skills.
• Positive, solution-focused, and committed to providing outstanding client service.

Preferred Qualifications

• Customer service or receptionist experience preferred.
• Veterinary, medical, or animal care experience is a plus but not required—we are happy to train the right person.
• High school diploma or equivalent.

Schedule

This is a full-time position with a consistent weekly schedule:

• Monday: 11:00 AM – 6:00 PM
• Tuesday: 11:00 AM – 7:00 PM
• Wednesday: 7:30 AM – 3:30 PM
• Thursday: 11:00 AM – 7:00 PM
• Every Other Friday: 7:30 AM – 5:00 PM
• Every 6th Saturday: 7:30 AM – 1:00 PM

Veterinary medicine is an unpredictable field, and while we strive to maintain scheduled hours, patient care always comes first. Candidates should understand that there may be occasions when they are asked to remain beyond their scheduled shift to assist with emergencies, hospitalized patients, or other clinic needs.

Benefits

• Paid time off
• Dental and vision insurance
• Retirement plan with employer match up to 3%
• Employee pet care discounts
• Continuing education opportunities
• Uniform allowance
• Supportive team environment
• Opportunities for growth within the practice

Why Join Our Team?

At Kewaskum Veterinary Clinic, we believe exceptional medicine begins with exceptional people. We are committed to building a supportive workplace where teamwork, compassion, accountability, and continuous learning are valued every day. Whether you're experienced in veterinary medicine or looking to start a rewarding career, you'll be part of a team dedicated to making a difference in the lives of pets and the people who love them.

If you're passionate about customer service, love working with people and animals, and are looking for a career where every day is meaningful, we'd love to hear from you!

Apply today and become part of the Kewaskum Veterinary Clinic family.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• On-the-job training
• Paid time off
• Vision insurance

Ability to Commute:

• Kewaskum, WI 53040 (Required)

Work Location: In person

Salary : $16