Banquet Captain

POSITION SUMMARY:

The Banquet Captain, under the direction of the Banquet Manager, is responsible for supervising Banquet Department team members. The position is responsible for serving and performing related side duties with respect to special functions and in house meetings; and for completing daily and weekly paperwork and reports. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

• Maintains a high level of customer service.
• Coordinates all activities.
• Evaluates operational procedures, recommends changes and implements approved changes as necessary.
• Monitors service levels of all banquet functions.
• Ensures a safe work environment for all team members and that all incidents are reported accurately and in detail.
• Ensures function space is set up according to Banquet Event Order.
• Ensures function space is kept clean before, during and after all functions.
• Prepares all banquet billings per the Banquet Event Order and runs weekly sales reports.
• Maintains cash banks and monitors cash handling procedures.
• Ensures all Banquet Department employees perform their duties and comply with the company's policies and procedures, confirms Kronos and administers all disciplinary actions and conducts performance evaluations.
• Places Eatec orders and transfers and participates in monthly inventory.

ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)

• Complies with departmental and company rules, regulations, policies and procedures.
• Performs job functions of subordinate team members as required.
• All other job-related duties as assigned.

CONTACTS:

Immediate peers, peers in other department, immediate supervisor/manager, managers in other departments, executives, Board of Directors and customers.

PHYSICAL REQUIREMENTS:

Position medium with lifting of 50 pounds maximum, with frequent lifting/carrying up to 25 pounds. Physical factors include constant standing, walking pushing/pulling, use of hearing, smell, near/midrange/far vision, depth perception and color/field of vision; frequent carrying/lifting, stooping, reaching and manual handling, typing and bending and occasional sitting, climbing, kneeling, and crawling. Working conditions include constant exposure to noise and air quality; frequent exposure to extreme hot/cold and dimly lit conditions and occasional exposure to weather, wet/humidity and vibration. Potential hazards include constant exposure to moving mechanic parts, electric shock, chemicals, computer use and equipment and occasional exposure to high exposed places, and insecticides/pesticides.

REQUIREMENTS:

Education: High School diploma or equivalent required.

Experience: Minimum of 1 year banquet service experience working in a high-volume operation required. Supervisory experience is preferred.

Certification/License: Sanitation Certificate required within 6 months of hire; training will be provided. T.I.P.'s Certification required within the first 3 months of hire; training will be provided.

Knowledge, Skills, and Abilities: Must have a positive attitude and be a Team Player. Must be able to establish and maintain an effective working relationship with supervisory personnel, coworkers, subordinates and the general public. Must be able to work with minimal supervision. Must have ability to perform basic math. Must be able to prepare clear, concise, thorough, meaningful, and grammatically correct written reports, letters, memoranda, policy and procedural drafts, and other written documents. Must have excellent organization skills; organizing work, prioritizing tasks and managing time. Must maintain confidentiality. Must be flexible and available to work various shifts, including nights, weekends and holidays. Must be able to work extended hours when needed. Must have good project management skills; provide strong leadership, prioritize project tasks, meet project deadlines and effectively communicate with personnel, coworkers, subordinates and the general public. Must have excellent communication skills and be able to communicate clearly in person, in writing, and be telephone and email. Native American preferred.