What are the responsibilities and job description for the Service Writer position at Kevs Kars?
Job description:
Automotive Service Advisor/Manager
Kev’s Kars in Kenner, LA is currently seeking a full-time Service Advisor to assist with handling our mechanical customer’s needs. Great opportunity to work in a non-competitive environment with awesome team members who are here to help you succeed. We have been in business over 30 years and are committed to providing awesome customer service while at the same time providing reliable and honest repairs and maintenance. We are here to serve our customers and looking for a committed Advisor to add to our team.
Kev’s Kars offers a complete benefit package with health, dental, supplemental (including Life), vacation, sick days, holidays, paid training and retirement plan. Join our team and continue the tradition of exceptional customer service.
Responsibilities include:
-Meet and greet mechanical customers promptly and make them feel comfortable
-Listen to customer concerns and needs and help them prioritize.
-Obtain and enter all customer and vehicle information into electronic customer
work order. Clearly document all vehicle symptoms and needs as requested by the customer. Obtain customer authorization for repair.
-Identify, document and recommend any needed maintenance based on age, mileage, and history of the vehicle.
-Prepare a thorough and accurate estimate for repairs or maintenance and communicate effectively to the customer.
-Quote repairs and maintenance as needed over the phone.
-Document customer approval on all repairs and order parts as needed.
-Assign work to mechanical techs as needed to enable good work flow through the shop. Monitor the progress of the job through the shop.
-Communicate effectively and work well with techs to ensure a thorough and accurate repair.
-Update customer on progress of vehicle repair timely and efficiently.
-Prepare invoice for delivery of vehicle and verify invoice matches quote given to customer. Communicate final invoice charges to customer for delivery prep and arrange for car wash if appropriate.
-Stub correct tech for work performed.
-Assist with back up telephone answering as needed.
-Assist with helping front office customers as needed.
-Assist Body Shop with mechanical work needing to be performed.
Requirements:
-Some service advisor experience needed.
-Excellent communication skills required-both verbal and written.
-Excellent computer data entry skills needed; good attention to detail; work must be accurate.
-Excellent organizational and time management skills.
-Work well with others in a team setting.
-Develop long lasting customer service relationships.
-Must be able to multi task and follow directions.
-Must be flexible and able to shift tasks as needed.
-Must be good problem solver.
-Must be a people person and care about others.
-Must be comfortable managing others.
-Must present in a professional manner.
-Must have valid Driver’s License.
-Submit to Pre-employment background check & drug screen
Work Schedule:
Mon-Fri 7:30-5; No Saturdays
Salary plus commission (Based on experience)
Apply in person: 1410 Veterans Memorial Blvd.
Kenner, LA 70062
504-466-1281
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Disability insurance
- Employee discount
- Health insurance
- Paid time off