What are the responsibilities and job description for the Customer Service Rep - Bilingual - Korean & English position at Kevin Lee Company?
Job Description
We are looking for a friendly, bilingual (Korean and English) Account Manager to manage and service insurance accounts.
As an Account manager, you will have a direct impact on the clients’ experience as a Kevin Lee Company customer and most importantly, the retention of clients. You will be servicing existing accounts with policy change requests, process premium payments, issue certificates and other policy service related tasks. You will also be remarketing current policies as needed, and assist in soliciting the sales of new products using various methods.
In addition to those responsibilities, daily tasks as an Account Manager include
- Reach out to clients by phone, email or fax
- Review and analyze insurance policies
- Data input into the customer management system
- Working with insurance companies’ underwriters/service representatives to service or quote policies
- Receive visiting clients and provide them with necessary assistance
- Maintain strong relationships with clients
Skills and Requirements
- Bilingual – English and Korean
- Solid verbal communication and listening kills
- Customer service attitude
- Multitasking and time-management skills, with the ability to prioritize tasks
- Proficiency in Microsoft Office Suite
- Professionalism
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Bachelor's Degree
Bonus if you have the following:
- Experience in the insurance industry
- Texas Property and Casualty Agent license
About Kevin Lee Company
Kevin Lee Company is an independent insurance agency offering a wide range of insurance solutions. Founded in 1987, Kevin Lee Co. has been serving the Dallas/Ft. Worth metroplex with top commercial and personal insurance products matched with the highest level of customer service and client satisfaction.
Job Type: Full-time