What are the responsibilities and job description for the Farmers Insurance Service Representative position at Kevin Kirwan?
Join the Kevin Kirwan Agency as a passionate and committed Customer Service Representative. We're looking for someone with outstanding communication abilities and a deep dedication to client satisfaction. In this role, you'll support customers by addressing inquiries, resolving concerns, and delivering a consistently positive experience through professional phone interactions.BenefitsAnnual Base Salary Based on ExperiencePaid Time Off (PTO)Hands on TrainingMon-Fri ScheduleHealth InsuranceDental InsuranceVision InsuranceResponsibilitiesProcess customer policy updates and change requests accurately and efficiently.Verify and update customer contact information (phone, address, email) during each interaction.Answer and manage incoming phone calls and respond to customer inquiries promptly.Schedule appointments for the agency owner or other team members when needed.Handle cancellation and sales requests within required timeframes and document all interactions appropriately.RequirementsMust Obtain Property/Casualty License Possess an upbeat, positive and enthusiastic attitude. Proficiency to multi-task, follow-thru and follow-up. Great customer service skills. Driven and goal-oriented individual. Ability to tactfully handle stressful and difficult situations. Performing outbound calls and emails
Salary : $42,000 - $48,000