Beverly Hills Plastic Surgery Front Desk Office Receptionist

This is a full-time on-site role for a Front Office Receptionist at our Beverly Hills, CA location.

Pay range: $28-$30/hr depending on experience

Communication & Coordination

• Answer multi-line phone system; route calls or take messages
• Answer patient inquiries about procedures, pricing, policies, and booking appointments/consultations
• Communicate patient inquiries, concerns, urgent issues, and follow-up needs to the correct coordinator, clinical staff, or physician in a timely and professional manner
• Provide schedule updates, changes, or reminders to both doctors’ teams proactively and without delay
• Keep relevant staff informed of important updates, changes, or patient-related concerns throughout the day
• Communicate clearly and concisely via email, messaging platforms, or in person as appropriate

Scheduling & Calendar Management

• Maintain clinic schedules; adjust for changes or cancellations efficiently and as needed
• Confirm appointments 72 hours in advance, ensuring the schedule is accurate and up to date
• Identify potential schedule conflicts or gaps and take initiative to review the upcoming schedule to move up any appointments

Patient Check-In / Check-Out

• Welcome and check patients in and out
• Verify and update patient demographics prior to patient departure (cross-reference intake paperwork)
• Collect payments and issue receipts

Patient Paperwork & Prep

• Confirm patient paperwork completion
• Prepare folders for new patients
• Stay ahead of weekly needs—check schedules in advance to proactively prepare materials or identify missing documentation
• Check e-fax daily and notify appropriate staff members for outstanding inbox items

Administrative & Office Tasks

• Sort and distribute incoming mail and packages
• Open all packages on the day they are delivered and organize or put away items accordingly
• Monitor front office supplies and place inventory orders before running out
• Maintain a clean, organized, and professional front desk and reception area
• Keep kitchen clean & well-stocked, empty dishwasher every morning, and empty out fridge at the end of every week

Independent Work & Professionalism

• Take ownership of assigned responsibilities; complete tasks independently and without supervision
• Prioritize tasks efficiently based on urgency, schedule, and patient needs
• Be proactive in identifying issues (missing paperwork, scheduling conflicts, inventory needs) and resolving them or escalating appropriately