Outbound Lead Specialist

At Kettle Moraine Heating & Air Conditioning, we believe great service doesn’t stop

after the first phone call.

As one of Southeastern Wisconsin’s leading home service companies, our team of

200 employees is committed to creating an exceptional customer experience at every

stage of the homeowner journey. We value respect, professionalism, growth, and

supporting one another both personally and professionally.

We are currently looking for a proactive, organized, and customer-focused Outbound

Lead Specialist to help reconnect with homeowners, recover missed opportunities, and

ensure no customer falls through the cracks.

This role is ideal for someone who enjoys building relationships, staying organized,

solving problems, and turning conversations into action.

What You’ll Do

• Re-engage homeowners who previously expressed interest in services, estimates, memberships, or system upgrades
• Follow up on open opportunities, missed calls, web inquiries, and unscheduled estimates
• Coordinate with Comfort Advisors, service teams, and leadership to help move opportunities forward
• Communicate with customers through phone calls, text messages, and email in a professional and helpful manner
• Maintain detailed documentation and workflow management within ServiceTitan and company systems
• Help improve customer follow-up processes and identify opportunities for better engagement
• Deliver a customer-first experience focused on education, trust, and helpful guidance; never pressure

What Makes Someone Successful in This Role

• Strong communication and relationship-building skills
• Highly organized with strong follow-through
• Self-motivated and proactive
• Comfortable managing multiple conversations and priorities at once
• Goal-oriented with a positive attitude
• Able to build trust quickly with homeowners

Qualifications

• 2 years of experience in customer service, inside sales, scheduling, dispatching, or customer engagement
• HVAC, home services, or ServiceTitan experience is a plus, but not required
• Strong written and verbal communication skills
• Comfortable working within multiple software systems and workflows

Why This Role Matters

This position plays a critical role in helping homeowners get the solutions they need

while supporting the continued growth of the company. Your work directly contributes

to improving customer experience, increasing booked opportunities, and strengthening

long-term customer relationships.

Benefits

• 401(k) with company match
• Health, dental, and vision insurance
• Paid time off
• Employee discounts
• Flexible scheduling options
• Career growth opportunities within a rapidly growing company

Ready to grow with a company that values both people and performance?

Apply today to join the KMH team

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $25