Customer Experience Coordinator

At Kettle Moraine Heating & Air Conditioning, we believe great customer service is more than answering phones; it’s creating calm during stressful moments and helping customers feel taken care of from the very first call.

As one of Southeastern Wisconsin’s leading home service companies, our team helps thousands of homeowners each year with heating, cooling, plumbing, electrical, and indoor comfort solutions and our Customer Experience Team is at the center of it all.

We’re growing quickly and looking for a highly organized, people-focused Customer Experience Coordinator to join our team. We’re looking for a professional who thrives in a fast-moving environment and enjoys creating positive experiences for customers every day.

This is not a scripted call center role.

This is a hands-on position where your communication, problem-solving, and organization skills directly impact our customers and our team’s success.

What You’ll Do

• Answer incoming customer calls with professionalism, empathy, and urgency
• Schedule service appointments and coordinate technician routes efficiently
• Keep customers informed throughout the service process
• Work closely with techs and leadership to solve scheduling challenges in real time
• Manage appointment updates, reschedules, and follow-up communication
• Maintain accurate customer information and scheduling notes in ServiceTitan
• Help create a smooth, positive experience for every customer interaction

What We’re Looking For

You do NOT need HVAC experience to succeed here.

You’d be a great fit if you:

• Enjoy helping people and building relationships
• Stay calm and organized in a busy environment
• Communicate confidently and professionally
• Are detail-oriented and dependable
• Learn new technology and systems quickly
• Take initiative instead of waiting to be told what to do
• Work well both independently and as part of a team

Experience That Helps

• Customer service or administrative experience
• Scheduling, dispatching, or office coordination experience
• ServiceTitan experience
• Experience in hospitality, healthcare reception, retail leadership, or home services

Industry experience is helpful, but not required. We’ll train the right person.

Why Join Kettle Moraine?

• Work for one of Wisconsin’s fastest-growing home service companies 
• Learn directly from experienced leaders 
• Strong company culture with a people-first mindset 
• Career growth opportunities as the company continues expanding 
• Competitive pay and benefits
• A team that genuinely enjoys delivering great customer experiences 

Schedule

• Full-time, in-office role
• Monday–Friday with rotating Saturdays
• Additional hours available during peak seasons

Benefits

• 401(k) with Company Match
• Health, Dental & Vision Insurance
• Paid Time Off
• Life & Disability Insurance
• Team-Oriented Work Environment
• Ongoing Training & Development

$18.00-23.00 / hour

If you’re looking for a role where you can grow professionally, stay busy, and be part of a strong team culture, we’d love to meet you. Apply today.