Supervisor/Manager

Be the happiest part of our customers day! Our goal at Kettle Creek Creamery is that everyone who walks through the door leaves feeling satisfied, nourished and inspired. We pour our heart and soul into everything we do and create moments to remember for our customers, our community and for each other. Together, we turn each scoop into smiles! Help us spread a little happiness!

While making memorable experiences in the aim, managing the serious side of a successful store is how you’ll achieve it. You’ll be a real people person, always accessible and hugely passionate when it comes to recruiting, developing and empowering your team. If you thrive on responsibility and have worked in a customer-facing / hospitality environment, you’ll make it your job to exceed our expectation as well as your customers. Our team is only as strong as those who are leading them.
JOB DESCRIPTION:
Kettle Creek Creamery is an independent home-made ice cream shop on the beautiful Washington square! The ideal candidate is a service-minded professional that possesses a passion for ice cream and is excited to help develop new ventures. The creamery manager/supervisor will be responsible for the day-to-day operations of the store, coordinating, scheduling, supervising, directing and organizing the food and beverage service.

DUTIES AND RESPONSIBILITIES:

• Greets all customers with fast, friendly, personalized service.
• Provide prompt and courteous service to all customers, encouraging the guest to return again to generate repeat business.
• Actively participate in floor operations in peak hours, and as needed.
• Enforce a clean and tidy work environment.
• Ensure the team has what they need to succeed by keeping our shop at 100% operational occupancy.
• Create a culture of hospitality that inspires our team to take care of each other and uphold product quality standards.
• Position employees and delegate tasks to create an enjoyable experience for our customers by providing exceptional customer service with prompt service, the highest quality food and beverages, and maintaining a clean and comfortable dining environment.
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the entire team.
• Open and close the store as needed.
• Properly utilize supervisor checklist and initials off on required tasks.
• Administer and lead inventory counts. Assess, maintain and create purchase orders for equipment in food and beverage department.
• Follow operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift.
• Adhere to and enforce all kitchen standard operating procedures in compliance with company policy, health and food handling safety regulations.
• Ensure recipes are followed properly to ensure a consistent product. Over-pouring/over-scooping is not occurring and portion control is being followed; address issues if they are found.
• Conduct interviews and hire qualified staff members, forecast need and timeline for seasonal hires.
• Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provide feedback to management on employee performance.
• Train new staff and ensure ongoing staff training to maintain service standards.
• Be an expert at all employee duties to ensure you are “leading by example” in all that you do. Follow the mentality that there is ‘always something to do’ and train productivity.
• Ensure the proper image is being maintained by all team members with respect to grooming and uniform standards.
• Perform all other duties as directed by immediate supervisors.
• Make suggestions for improvements in overall operations with an emphasis on increasing customer satisfaction, revenues as well as reducing costs.
• Work closely with owner operator to propose, implement and assess success of promotions and specials.
• Working, hands on position.

Please note: management reserves the right to change, modify and / or alter any of the duties listed above to meet business demands.

Job Types: Full-time, Part-time, Contract

Pay: From $12.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental Pay:

• Bonus pay
• Tips

Ability to commute/relocate:

• Washington, GA 30673: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Required)

Work Location: One location