Pre-Certification I - Patient Access

Job Details

System Services | Miamisburg | Full-Time | First Shift

Responsibilities & Requirements

KNOWLEDGE AND SKILLS REQUIRED:

• Ability to articulate the mission of Kettering Health and Pre-Access
• Strong attention to detail and ability to take initiative to resolve inquiries and issues
• Demonstrated personal commitment to promoting and providing excelled customer service
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment
• Ability to listen and document notes simultaneously
• Ability to read, analyze, and interpret verbal and written instruction
• Maintains high energy and positive attitude
• Ability to remain calm under pressure
• Adapts to change and balances multiple priorities in a fast-paced environment
• Demonstrates regular, consistent and punctual attendance
• Effective communicator in English, both orally and in writing
• Computer Proficiency: Microsoft Office Suite programs and basic keyboard typing skills
• Technological aptitude to accomplish additional programs and technologies, including CRM, telephony, electronic health records, and other potential systems
  
  

Preferred Qualifications

Q UALIFICATIONS AND EXPERIENCE :

• High school diploma required
• One-year customer service experience required .
• Previous registration/medical /billing office experience preferred.
• Demonstrated competency in working in teams and ability to effectively communicate with all levels.
• Proficient in computer skills and phone skills.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner.
• Must have the ability to perform as a collaborative team member.
• Able to understand and maneuver through clinical documentation in EPIC and payer portal
  
  

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.