IT Analyst Senior - Support Services - Full Time

Responsibilities & Requirements

• Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues
• Provide support for assigned applications by maintaining vendor recommended application version. Collaborate with vendor on escalated issues with complex applications
• Leads the team through application upgrades and team specific projects
• Maintain server health through patching, reboots, and supported software versions
• Participate in on-call rotations to provide off-hours application support
• Collaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements. Gather, document, and analyze requirements (business, data, and integration) and workflow processes.
• Lead the design process and complete the assigned tasks for most complex development and unit/integration testing
• Develop and maintain application support documentation. Educate end-users and team members as needed.
• Champions process improvements and participates in brainstorming sessions. Provides key inputs to product roadmap development and application requirements.
• Mentoring/training through the following methods:
• Conduct pair programming events to train others
• Facilitate knowledge sharing sessions
• Identify self-training opportunities and/or conferences that align with yearly goals
  
  

Preferred Qualifications

• Associate degree or equivalent combination of education, certification, and experience required
• Bachelor’s Degree preferred
• 5 or more years of relevant experience required
  
  

Obtain applicable certifications within 1 year of hire, when required.

• ITIL Certified (Information Technology Infrastructure Library)
• Epic Certification
  
  

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.