Business Support Specialist/Office Manager

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Kett Tool Company has a long standing history in the production and manufacturing of specialty power tools in Cincinnati, Ohio since 1940. From our product line of shears, saws, and nibblers, we provide quality and power to contractors, builders, and manufacturers across a multitude of industries. With over 70 years of experience, we make tools that you will find nowhere else.

Our Mission

Our people and our customers are our priority. Through innovation, service, and a focus on quality we strive to deliver the best product and experience.

Culture

We promote an employee-first culture where you are appreciated, valued, and empowered to work together to promote our corporate mission. The Kett Tool brand and our team stand for integrity, accountability, and impact.

We Want You

• Are you ready to make an impact? If you challenge yourself to grow and learn every day, we want you.

• Do you want your ideas to promote innovation? If you are excited about improving processes and thinking outside of the box, we want you.

• Are you a team player? If you work well with others and enjoy a collaborative workplace and culture, we want you.

• Do you say what you mean and mean what you say? If you conduct yourself with honesty, integrity, and accountability, we want you.

Benefits/Offerings

All full time employees are eligible for our benefits program. Benefit offerings include:

• Medical
• Vision
• Dental
• 401K
• Paid Medical Leave Policies
• Education Assistance Program
• Company Sponsored Short Term Disability, Long Term Disability, and Life AD&D coverage
• Personal and Vacation Time

Job Title: Business Support Specialist

Department: Administrative

Reports to: President and VP of Operations

FLSA Status: Non- Exempt

Purpose

The Business Support Specialist/Office Manager is the cornerstone of the company's daily operations, ensuring a productive and organized work environment. This role is responsible for the overall administrative functions of the office and provides essential, specialized support to the Production, Accounting, and Quality departments, facilitating cross-functional efficiency and alignment with company goals.

Primary Responsibilities

• Oversee and maintain all daily office operations to ensure a productive, safe, and efficient work environment.
• Manage office vendor relationships and facility logistics, including assistance with coordination of all building repairs, services, and equipment maintenance.
• Maintain inventory and manage procurement of all general office supplies, materials, and facility needs.
• Handle internal and external communication flow, including managing correspondence, reception, and acting as the primary point of contact for external stakeholders.

• Provide direct administrative support to the leadership team.
• Facilitate the administrative aspects workstation readiness and maintenance including IT set up and onboarding assistance

• Support fundamental Accounts Payable (A/P) and Accounts Receivable (A/R) processes, including invoices, payment matching, and bank deposit preparation.
• Manage the purchasing and tracking of all non-raw material Purchase Orders (POs), coordinating vendor communication and resolving basic billing inquiries.
• Track and manage raw material purchase orders to assist in supply chain and production scheduling.

• Serve as the central administrator for critical departmental documentation and record-keeping, managing the organization and archival of Production Work Orders, Quality Reports, and Standard Operating Procedures (SOPs).
• Facilitate the production workflow and communication across departments by assisting with schedule distribution, material logs, and cross-functional information transfer.
• Support quality assurance and compliance tracking through data entry, report compilation, and coordinating the scheduling of essential equipment calibration and maintenance.
• Assist and support in cross functional and departmental audits and projects.

Job Competencies/Success Factors

• Proven experience as an Office Manager, Administrative Manager, or similar role, preferably in a manufacturing or production-based environment.
• Strong proficiency in Google Workspace systems.
• Netsuite Experience is a plus.
• Knowledge of basic accounting principles and office management procedures.
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities.
• Excellent written and verbal communication skills for effective cross-departmental collaboration.
• High level of integrity and ability to handle confidential information with discretion.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the primary responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Physical Demands: May sit, stand, stoop, bend, and walk intermittently during the day. Finger dexterity to operate office equipment is required. May need to lift up to twenty (20) pounds occasionally. Ability to read, write, and communicate effectively. A minimum of forty (40) work hours are expected per week during company operating hours.

• Work Environment: Work is primarily performed in a general office environment with standard office equipment.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Kett Tool Company, a division of Endurance Industries, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact us at 513-201-7168