Front Desk & Patient Services Coordinator- mental health clinic

Ketamine Health &Well ness Clinics of Ohio in Dublin is seeking a friendly,

organized, dependable, and highly capable Front Desk Manager to join our growing

psychiatric treatment practice.

We are looking for someone who genuinely enjoys helping people, communicates

professionally, and can keep a busy medical office running smoothly. The ideal

candidate will be comfortable interacting with patients while also handling insurance

verification, scheduling, billing-related tasks, and day-to-day administrative

responsibilities.

What you'll do:

• Serve as the welcoming first point of contact for patients in our clinic
• Manage front-desk operations and ensure patients have a positive experience
• Answer phones, messages, and patient inquiries promptly and professionally
• Schedule and coordinate patient appointments
• Verify insurance eligibility and benefits
• Use Availity and other payer portals to obtain insurance information
• Assist with prior authorizations and insurance-related documentation
• Collect copays, balances, and other patient payments
• Assist with billing and claims-related questions and follow-up
• Maintain accurate patient demographic and insurance information
• Work within our electronic medical record and communication systems
• Coordinate with clinical staff, providers, pharmacies, and insurance companies
• Keep the front office organized and running efficiently
• Help develop and maintain efficient office workflows
• Handle sensitive patient information with professionalism and confidentiality
• Assist with administrative tasks as needed
• Help ensure compliance with clinic policies and HIPAA requirements

The ideal candidate

We are looking for someone who is:

• Warm, friendly, and genuinely compassionate
• Professional and polished in person and on the phone
• Extremely organized and detail-oriented
• Reliable and accountable
• Comfortable taking initiative and solving problems independently
• Able to multitask without becoming overwhelmed
• Comfortable learning new technology and software
• Experienced with medical office administration
• Familiar with insurance verification and medical billing
• Comfortable using Availity and insurance payer portals
• Strong with computers, email, electronic medical records, and online systems
• Able to communicate clearly with patients, providers, pharmacies, and insurance
• companies
• Comfortable discussing payments and insurance issues with patients in a professional manner
• Able to maintain strict confidentiality
• A positive team player who contributes to a pleasant workplace
• Preferred experience
• Medical front desk or medical office management experience
• Experience with psychiatric, behavioral health, or specialty medical practices
• Experience with insurance verification and benefits
• Experience with Availity or similar payer portals
• Familiarity with prior authorizations
• Experience with medical billing and claims
• Experience working with an EMR
• Experience supervising or coordinating front-office operations

About our clinic

Ketamine Health & Wellness Clinics of Ohio is a growing psychiatric practice providing

Spravato®, IV ketamine treatment, and medication management. We are committed

to providing thoughtful, compassionate, evidence-based care in a professional and

welcoming environment.

This is an important role within our practice. The person in this position will have a

significant impact on the patient experience and the efficiency of our day-to-day

operations.

Pay: $22.00 - $25.00 per hour

Expected hours: 32.0 – 40.0 per week

Benefits:

• 401(k) matching
• Paid time off
• Paid training
• Retirement plan

Work Location: In person

Salary : $22 - $25