What are the responsibilities and job description for the JG Host/Hostess position at Keswick Hall and Club?
Overview
History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries.
This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center.
The Host is responsible for greeting and seating guests while coordinating guest reservations and responding to inquiries in an efficient, courteous and professional manner to achieve maximum customer satisfaction.
$15 Tips
ESSENTIAL DUTIES & RESPONSIBILITIES
- Sincerely greet and interact with guests.
- Create a warm, friendly, relaxed atmosphere for the enjoyment of our guests.
- Assign tables and write server checks before service starts and be able to seat tables in a way that makes for a smooth service.
- Be equally gracious with staff and guests.
- Maintain a clean, neat, professional appearance always in accordance with established dress codes.
- Effectively handle complaints and communicate them through the proper channels.
- Work with a "sense of urgency" including flipping tables and assisting servers.
- Maintain the facility and services at the highest quality level for the enjoyment of the guests.
- Maintain a station chart and cover count for the restaurant while recognizing the maximum workload capacity of each server.
- Work harmoniously and professionally with co-workers and supervisors.
- Perform other duties as assigned.
QUALIFICATIONS
The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.
KNOWLEDGE
Knowledgeable about the Hotel and its outlets as well as general information about the entire property and the local area.
Proficient reading, writing and oral proficiency in the English language.
SKILLS AND ABILITIES
Strong attention to detail.
Solid communication skills.
Strong customer service skills.
Strong commitment to service
Ability to work a variety of shifts as will involve days, evenings, weekends and holidays.
Strong interpersonal and team player skills.
Ability to organize and prioritize.
SUPERVISION
Position functions with supervision.
EDUCATION/ EXPERIENCE
Minimum of a high school diploma (or equivalent) and 0-2 years of food and beverage experience. However, a combination of experience and/or education will be taken into consideration.
LICENSES/CERTIFICATIONS
None required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Must be able to go up and down staircase as well as stoop and bend.
Must be able to lift up to 25 pounds.
UNIFORM REQUIREMENT
Non-Slip Shoes.
Uniform will be provided.
Employees are responsible for maintaining a clean/crisp looking uniform.
At this time, Keswick will not sponsor a new applicant for employment authorization for this position.