What are the responsibilities and job description for the In Room Dining Attendant position at Keswick Hall and Club?
Overview
History and spectacular landscapes come together, at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries and cideries.
This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres which recently re-opened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant, by Jean-Georges, a new luxury spa and sports and aquatics center.
Full Time: Evenings, Weekends
In-Room Dining Server’s responsibility is to offer prompt, correct, precise and friendly service while accommodating guests’ specific requests and ensuring timeliness of service.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Provides exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.
- Communicates guest orders including any special needs or requests using the hotel’s point-of-sales system and checks completed orders with the guest’s original order; transport items to the guest in a timely manner.
- Anticipates guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
- Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items.
- Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
- Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
- Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
- Work harmoniously and professionally with co-workers and supervisors.
- Perform other duties as assigned.
QUALIFICATIONS
The qualifications listed below are representative of the minimum knowledge, skill, and/or ability required.
KNOWLEDGE
Strong knowledge of food & beverage.
SKILLS AND ABILITIES
Strong ability to multi-task and observe entire dining room.
Strong time management skills.
Excellent communication and customer service skills.
Fluent English (written, spoken and reading).
Strong commitment to service.
Strong interpersonal and team player skills.
Must possess the ability to organize and prioritize.
Ability to work a variety of shifts as will involve days, evenings, weekends and holidays.
SUPERVISION
Position functions with supervision
EDUCATION/ EXPERIENCE
Minimum of a high school diploma (or equivalent) and 0-2 years of food service experience. However, a combination of experience and/or education will be taken into consideration.
LICENSES/CERTIFICATIONS
TIPS Certification
Certified in CPR, First Aid AED
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Must be able to go up and down staircase as well as stoop and bend.
Must be able to lift up to 25 pounds.
Requires the ability to push up to 30lbs.
UNIFORM REQUIREMENT
Non-Slip Shoes.
Uniform will be provided.
Employees are responsible for maintaining a clean/crisp looking uniform.
At this time, Keswick will not sponsor a new applicant for employment authorization for this position.