What are the responsibilities and job description for the Client Service Associate position at Kestra Financial Independent Advisor?
Client Service Associate (CSA)
Financial Advisor Office / Wealth Management Practice
Position Title
Client Service Associate (CSA)
Position Summary
The Client Service Associate is responsible for delivering exceptional client support and administrative services within a financial advisory practice. This role serves as a key liaison between clients, financial advisors, custodians, and internal operations teams. The CSA helps ensure a seamless client experience by managing account administration, client communications, scheduling, and operational processes while maintaining compliance with industry regulations and firm policies.
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for client service requests and inquiries.
- Build and maintain strong relationships with clients through professional and timely communication.
- Assist clients with account maintenance, paperwork, and general service needs.
- Coordinate client meetings and prepare meeting materials.
Account Administration
- Process new account openings, transfers, rollovers, and account updates.
- Prepare and track client paperwork to ensure accurate and timely completion.
- Monitor account documentation and maintain organized client records.
- Assist with beneficiary changes, address updates, distributions, and other account servicing requests.
Operations & Compliance
- Ensure all client transactions and documentation comply with regulatory and firm requirements.
- Maintain accurate records in CRM and portfolio management systems.
- Assist with compliance reviews, audits, and supervisory requests.
- Follow procedures for handling confidential client information.
Advisor Support
- Support financial advisors with meeting preparation and follow-up activities.
- Generate reports, client summaries, and presentation materials.
- Assist with marketing events, workshops, and client appreciation activities.
- Help manage workflow priorities and operational deadlines.
Client Communication
- Respond promptly to client emails and phone calls.
- Coordinate with custodians, insurance companies, and other financial institutions regarding client requests.
- Provide status updates on pending transactions and service requests.
Qualifications
Required
- Associate's or Bachelor's degree preferred in Business, Finance, Accounting, or related field.
- 2 years of client service, banking, financial services, or administrative experience.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
Preferred
- Experience in wealth management, financial planning, banking, or brokerage services.
- Knowledge of financial products, retirement accounts, and investment accounts.
- Experience with CRM systems such as Redtail, Salesforce, Wealthbox, or similar platforms.
Key Competencies
- Client-focused service mentality
- Attention to detail and accuracy
- Professionalism and confidentiality
- Strong problem-solving skills
- Ability to work independently and as part of a team
- Time management and organization
- Adaptability in a fast-paced environment
Compensation & Benefits
- Competitive salary
- Bonus/incentive opportunities
- Retirement plan participation
- Paid time off and holidays
- Professional development and licensing support